Stef Gerber Email & Phone Number

Australia

North Sydney, New South Wales, Australia

Scrum Master / Agile coach for 3 Scrum teams at Pepper Money across mortgage originations and servicing. I coach my product owners and developers on frameworks like Kanban and Scrum, facilitate Scrum events and communities of practice.

Sydney, New South Wales, Australia

As Delivery Lead, I was responsible for ensuring Pepper Technology’s Digital workplace projects were delivered on time and within budget.

Chatswood, New South Wales, Australia

Service Delivery Manager and Service Owner for Ventia’s End User Computing Service. Working closely with third party vendors and Ventia’s business stakeholders to transform the EUC service after the initial transition phase. The service entails: EUC hardware provisioning, outsourced service desk, multiple vendors, Office 365, Microsoft Azure, Skype for Business, Microsoft Surface Hubs, Managed Print and cloud storage for 6000+ end users.

Sydney, Australia

Leadership of services and Level 1.2.3 support team and to ensure delivery of production services which include Debit Cards, Pre-Paid Cards and Credit Cards on hosted Financial SaaS solution running Windows and Linux platforms.

Melbourne, Australia

This is a senior management role responsible for all aspects of customer service & support for the ACI HELP24 Payments Asia Pacific business division. I lead managers and team leads from Malaysia, Bangalore, Australia and South Africa to resolve all Asia Pacific service outages and support incidents, whilst breaking away from the classic "vendor" relationships and building strategic partnerships with our customers.

Cape Town

Service team lead responsible for managing a team of local and remote support analysts tasked with diagnosing production incidents, finding root cause, develop proactive support methodology and exceed customer expectations with regards to service delivery for S1 Corporation’s Postilion EFT Transaction Switch Engine in Africa and Australia.

Hong Kong

Responsible for overall service delivery and support for RadioScape’s broadcasting technologies (DAB, DMB, Mobile, IP Radio in Europe, North America, Australia, Korea and Japan.

London, United Kingdom

Working closely with solution architects, quality assurance and software development teams and drawing on my knowledge of PC / Server hardware, network technologies and Microsoft platforms to isolate and resolve complex DAB (Digital Audio Broadcasting) problems and to provide technical support to RadioScape customers and business partners.

Johannesburg

Overall responsibility for the end to end ICT Service Management. This include budget, administration, maintenance, installation and configuration of all IT hardware, software and all other networking devices in the ATE network and at its client sites.

Johannesburg Area, South Africa

Agile

Microsoft Certified Trainer

Certified, Itil V3 Foundation

Cisco Certified Network Associate

Professional Member Of The British Computer Society

Education record

Microsoft Certified Systems Engineer