Stefka Bodurova Email & Phone Number

Edinburgh, Scotland, Gb

Accountable for planning and managing own work efficiently to ensure objectives are met. Built strong positive relationships with both colleagues and customers. Proactively engaging with customers to understand their needs and make recommendations. Utilising all digital tools and communication channels to perform at best.

Handled phone calls on a daily basis resolving customers’ enquiries at first point of contact such as booking jobs, dealing with complaints, upselling and providing technical support. Worked individually and as part of a team to deliver service quality in a timely manner. Exceeded Growth and NPS targets by 20% in my first two months

Edinburgh, Scotland, United Kingdom

Supporting different companies’ sites across Edinburgh, Glasgow and Newcastle as part of the reception team (e.g. Deloitte LLP, HSBC, Accenture, Addleshaw Goddard, Bank of Montreal). Learn, adapt and perform diverse business demands. Understand varied secure systems and IT equipment throughout the portfolio. Check daily cleanliness of the offices, answer to email requests, book meeting rooms and accommodate guests.Main Achievements: - Highly involved in arranging successful events for leading banks- Meticulously managing event diaries to maximise profit whilst avoiding meeting overlap

London, England, United Kingdom

Steered incoming emails, calls and guests on the day, maintained daily building standards in preparation for audits and a monthly report to contractors, managed incoming and outcoming deliveries and postal services. Handled clients’ documentation, set up offices for companies’ move ins, ensuring the correct furniture, IT & telephony was in place. Assisted managers with purchase orders, office rent payments and debtors’ reports. Provided a 5* service to all stakeholders.Main Achievements:- Successfully applied Anti Money Laundering Regulations in line with contracts for both residential and virtual offices, using Companies House to identify missing documentation - Resolved clients’ IT & Telephony issues by basic troubleshooting

London, England, United Kingdom

Led a team of seven hosts during a restaurant opening, coordinated their duties, encouraged proactive thinking and guided the adaptation to various changes on a weekly basis. Facilitated their understanding of reservation systems’ operations such as Bookatable and OpenTable. Prepared weekly staff schedule, improvement ideas collected by the team and miscellaneous orders.Main Achievements- Created Standard Operating Procedures Guidelines for main duties of Reception Staff- Great collaboration with reservations manager in organising different functions such as soft and grand opening, NYE celebration, an anniversary party, etc.