 Set the mission, vision, and 3-year strategy for the highest profit-generating P&L Lead the switch from legacy platform to GCP solution, introducing efficiencies of many x Prioritisation and planning of development Refresh content, structure, and delivery of existing products exceeding customer expectations to maximise potential revenue Used expertise and contacts to facilitate much-needed commercial partnership opportunities Series B financial planning and projections

 Leading, engaging and inspiring to promote collaboration across numerous internal and external departments Design Authority, Governance, and Strategic advisory board membership Proactive engagement and communication with key stakeholders Management of simultaneous projects including the Reference Data Management Framework (RDMF) and the ‘Manage’ service for the cross-Governmental Integrated Data Service Responsibility for 5 product teams, with 6 direct, and 45 indirect reports Implementation of Cultural and Behavioural change programme

 Founded, launched, scaled, and led a new brand contributing more than £5m profit pa Commercial Data Services P&L ownership (InsightServices.uk) 1-, 3-, and 5-year strategic planning Product design, launch and strategic continual improvement and development Prioritisation of development backlog Relationship management  Cross-functional teams, and legal/compliance  External partners, prospects, lawyers, suppliers Product marketing  Webinar, social media, conference speaking, website domain ownership  B2B pitches Commercial negotiation and contract review Stakeholder management

Pioneered "Putting a Financial Value on Customer Experience" and enabled LTSB Insurance to address CX at every customer touch-point and maximise customer perception.

Invoicing

Set up the CX team at 118118.Highlighting of good and poor practice.Win-back strategy for lost high-use customers

Responsible for creation and delivery of the Mathematics SoW