Jessica Steiner Email & Phone Number

Chicago, Il, Us

Chicago, Illinois, United States

• Executed high-level programmatic projects including development of a strategic recruitment plan for Associate Board membership and 2 programmatic procedure manuals in addition to creation of operational procedure manual for an innovative treatment program, leading to improved consistency, skill mastery and employee morale.

Chicago, Illinois, United States

• Managed programming and operations of 6 therapeutic milieus, including supervision and development of 6 unit supervisors, 5 building supervisors, 60 direct care staff and 48 youth.• Streamlined the residential organizational chart, eliminating redundant positions, appointing unit supervisors to supervise overnight staff and assigned 12 positions for internal promotion opportunities, leading to more cohesion within program, boosted staff morale and reduced program costs.• Delegated… Show more • Managed programming and operations of 6 therapeutic milieus, including supervision and development of 6 unit supervisors, 5 building supervisors, 60 direct care staff and 48 youth.• Streamlined the residential organizational chart, eliminating redundant positions, appointing unit supervisors to supervise overnight staff and assigned 12 positions for internal promotion opportunities, leading to more cohesion within program, boosted staff morale and reduced program costs.• Delegated leadership tasks to direct reports such as: interviewing and hiring of staff, approval of PTO and monthly employee training facilitation, resulting in enhanced efficiency, expanded sense of program ownership and advanced leadership development.• Executed program corrective action plan response involving implementation of daily debriefings, revision of plans to decrease elopements, and expansion of youth engagement opportunities, prompting quick resolution of immediate concerns, resumption of referrals and continued stakeholder confidence.• Coordinated programmatic culture change to better utilize trauma informed crisis responses and allow increased youth access to community, generating fewer youth being restrained, safer environments, and improved youth and staff morale.• Collaborated across 7 departments and revamped inter-departmental relationships, improving communication, efficiency, resources, staffing and opportunities. Show less

Greater Chicago Area

• Oversaw the operations of 1 group home, including the supervision and development of 8 direct care staff and 6 resident youth.• Implemented a new schedule that would ensure proper coverage and adherence to contract agreements as well as lower overtime costs.• Collaborated with the Department of Child and Family Services on transitioning 5 youth to lower levels of care based on their individual needs, in under a month.

Chicago, Illinois, United States

• Managed the operations of 5 independent living home locations, including the supervision and development of 15 direct care staff and 8 adults with intellectual disabilities.• Implemented bi-weekly employee supervision and an annual performance review process increasing staff knowledge and engagement, leading to better programmatic outcomes.• Provided case management services for 8 adults with developmental disabilities; ensuring all medical, psychological, financial, and safety needs… Show more • Managed the operations of 5 independent living home locations, including the supervision and development of 15 direct care staff and 8 adults with intellectual disabilities.• Implemented bi-weekly employee supervision and an annual performance review process increasing staff knowledge and engagement, leading to better programmatic outcomes.• Provided case management services for 8 adults with developmental disabilities; ensuring all medical, psychological, financial, and safety needs were met through facilitation of service plan meetings, creation of written individual service plans, and oversight of individual needs.• Chaired the Human Rights and Behavior Management Committees reviewing and assessing rights and care of 24 individuals, resulting in safer environments, better outcomes and adherence to laws. Show less

Greater Milwaukee Area

• Developed and facilitated 20+ child and family teams emphasizing collaboration to create individualized care plans and strategies to meet unique needs of each youth and family, generating better outcomes in homes and positive discharges.• Helped families connect and build relationships with community resources in order to meet the family’s needs and empower families to advocate for their children at school, court, and community.• Discovered fraudulent Medicaid billing associated with… Show more • Developed and facilitated 20+ child and family teams emphasizing collaboration to create individualized care plans and strategies to meet unique needs of each youth and family, generating better outcomes in homes and positive discharges.• Helped families connect and build relationships with community resources in order to meet the family’s needs and empower families to advocate for their children at school, court, and community.• Discovered fraudulent Medicaid billing associated with 4+ providers, allowing organization to address fraud and reduce financial risk to agency. Show less

* Assisted in developing programs to aide Ukrainian youth. * Wrote grants to fund youth development projects. * Educated Ukrainian youth in English, American culture, and healthy lifestyles.

Master Of Business Administration - Mba, Management And Strategic Decision Making

B.S) Legal Studies (B.S), Human Development And Family Studies; Child Development

Education record

Study Abroad Program, Spring 2005