Stella Camacho Email & Phone Number

Folsom, California, United States

Envirosuite is a global provider of continuous, unattended environmental monitoring solutions. Our managed services and products deliver environmental intelligence to help clients achieve business outcomes and growth. Operations Leader for Client Service Delivery, Projects, and Procurement for North America.

Roseville, Ca

Provides end-to-end managed services, technology, and consulting to enable the digital workplace for enterprise, midsize, and small businesses with $11B in revenue, as subsidiary of Office Depot. Promoted to operationalize new Chief of Staff position during a company reorganization while working under new executive leadership team. Managed strategy and training teams. Oversaw special projects for the President/CEO. Planned executive town halls and led the event team; prepared presentations. Operationalized new projects, initiatives, and actions as an outcome of all the president's meetings.- Supported company’s President and CEO in advancing the company strategy by facilitating strategic business activities to promote market and financial profitability.- Implemented new Chief of Staff position and integrated position into the Office of the President.- Launched company's Business Management System by designing the BMS framework, developing collateral, meeting with executives/business leaders to refine details, and developing templates. Facilitated Office Depot’s use of BMS as the baseline in implementing their go-forward BMS during company acquisition.- Created Executive Dashboard, continuously updated and accessed by approximately 100 leaders and containing 1000+ KPIs reviewed monthly, by creating tools and collaborating with each business unit to identify KPIs to track.

Roseville, Ca

Promoted to a leadership role to manage corporate strategic projects and initiatives as the key contact for the entire Services organization. Interfaced with 5,000 company associates and managers. Planned and executed deliverables. Communicated with Services stakeholders and management teams. Crowdsourced as required. Prepared status updates for project and senior leadership.- Managed project deliverables with $100M in targeted cost reductions over 3 years.- Led organizational transformation and integration/migration of companywide tools.

Managed service delivery for field clients in highly competitive market. Supervised teams of individual contributors and managers, technical and non-technical associates. Oversaw account management, relationship building, new business development, client retention, and P&L management. Handled enterprise client accounts to ensure quality delivery of service and contract obligations.- Launched Field Services Project Management Office team that resulted in delivery of client project services across North America. Built team, developed project methodology, forged client/partner relationships, and developed skill-based PM training and certification program.- Implemented new engagement for a leading technology company under new service delivery method that resulted in high client satisfaction and recognition by one OEM as #1 Warranty Service Provider for 5 consecutive years.- Directed third-party Service Delivery team responsible for vendor/partner relationships delivering service to field client base. Ensured service quality and seamless delivery.- Led relationship building and improved service levels with several key clients.- Resolved client issue with onboarding and implementation of services that increased service levels from 35% achievement to 95%, retained the account, and drove annual revenue value with improved margins.- Secured partnership with new client by creating and implementing improvement plans around onsite services, service desk, and supply chain that led to improved service levels to over 95%.- Provided HR leadership to associates and managed any personnel/discipline issues that arose. Promoted continuous improvement by leading training, coaching, and counseling.- Achieved several awards including Continued Excellence & Dedication to Providing Superior Customer Service, President’s Club, and Service Leadership.