Stella Chen Email & Phone Number

Surrey, British Columbia, Canada

• Collaborated with project managers and foremen to craft detailed meeting agendas, documented comprehensive meeting minutes, and distributed them to the executive team to ensure alignment on action items and strategic objectives• Processed approximately 5 claims per week for injured electricians with WorkSafe BC utilizing standardized workflows, followed up on open cases to ensure timely resolution• Guaranteed data integrity and accessibility by organizing and maintaining incident… Show more • Collaborated with project managers and foremen to craft detailed meeting agendas, documented comprehensive meeting minutes, and distributed them to the executive team to ensure alignment on action items and strategic objectives• Processed approximately 5 claims per week for injured electricians with WorkSafe BC utilizing standardized workflows, followed up on open cases to ensure timely resolution• Guaranteed data integrity and accessibility by organizing and maintaining incident records, electricians’ personal files, and certificates on SharePoint• Worked with Safety Advisor in pre-qualification procedures, which included completing questionnaires and uploading essential safety documentation such as company policies, maintenance receipts, and clearance letters, contributing to successful pre-qualification outcomes• Gathered employee working hours and wage statistics, consistently uploading them to both SharePoint and Excel spreadsheets, and provided support to bookkeepers to facilitate payroll processing and accuracy Show less

Burnaby, British Columbia, Canada

• Coordinated and scheduled meetings, organized conferences, kept accurate meeting notes, and managed documents for doctors• Took on research assignments aimed at identifying new customer contacts and conference opportunities• Built and maintained connections with other medical offices to get more referrals• Performed clinical data entry, formatting, editing, and record-keeping to ensure accuracy and up-to-date information• Created 12 demographics per hour for new patients and… Show more • Coordinated and scheduled meetings, organized conferences, kept accurate meeting notes, and managed documents for doctors• Took on research assignments aimed at identifying new customer contacts and conference opportunities• Built and maintained connections with other medical offices to get more referrals• Performed clinical data entry, formatting, editing, and record-keeping to ensure accuracy and up-to-date information• Created 12 demographics per hour for new patients and used the Oscar system to manage 120 documents per day including reports, lab results, and ICBC letters Show less

Burnaby, Bc

• Produced daily/weekly reports in Excel to enable the Merchandising Team to better understand the sales and margin of various products to determine appropriate sales plans• Analyzed detailed sales data for the Senior VP of Strategic Planning and delivered the presentation about forecasting and goal setting in management meetings• Proactively approached customers to understand their demands and provided solutions on customer service-related issues, significantly improved the customer… Show more • Produced daily/weekly reports in Excel to enable the Merchandising Team to better understand the sales and margin of various products to determine appropriate sales plans• Analyzed detailed sales data for the Senior VP of Strategic Planning and delivered the presentation about forecasting and goal setting in management meetings• Proactively approached customers to understand their demands and provided solutions on customer service-related issues, significantly improved the customer service and experience• Updated database to maintain data accuracy and product information consistency Show less

Vancouver, British Columbia, Canada

• Created marketing campaigns on Instagram, Facebook, Red, and UBC onsite for a mobile application, which greatly encouraged community neighbors to help each other with picking up restaurant or grocery orders• Conducted research on market trends and customer behavior to adopt appropriate business plans and promotion strategies, which brought 50 more orders per day• Actively cooperated with various UBC clubs to increase the visibility of this mobile application, and strengthened the… Show more • Created marketing campaigns on Instagram, Facebook, Red, and UBC onsite for a mobile application, which greatly encouraged community neighbors to help each other with picking up restaurant or grocery orders• Conducted research on market trends and customer behavior to adopt appropriate business plans and promotion strategies, which brought 50 more orders per day• Actively cooperated with various UBC clubs to increase the visibility of this mobile application, and strengthened the relationship with users Show less

• Organized cross-department meetings to lead the work on preparing documents for the application of the SR&ED tax return program, which resulted in 18,000 tax credits• Created detailed proposal documents for social media campaigns which successfully retained users ,and attracted 400 more game players per day• Integrated Canva, Capcut and Google Doc to produce digital marketing content creations such as Wireframes, Posters, Google Forms, and Discord add-ons• Communicated with… Show more • Organized cross-department meetings to lead the work on preparing documents for the application of the SR&ED tax return program, which resulted in 18,000 tax credits• Created detailed proposal documents for social media campaigns which successfully retained users ,and attracted 400 more game players per day• Integrated Canva, Capcut and Google Doc to produce digital marketing content creations such as Wireframes, Posters, Google Forms, and Discord add-ons• Communicated with customers to collect feedback and suggestion for campaigns and gameplay• Provided suggestions to the game development team by analyzing user feedback on gameplay and events Show less

• Communicated effectively with customers on phone and in-person to handle their inquiries• Identified potential customers by participating in and organizing sales events and marketing promotions• Demonstrated strong sales and customer service skills by achieving top sales targets and delivering the best service to different customers• Managed the administrative tasks of the store behind the cash counter while continuing to serve customers with a commitment to excellence•… Show more • Communicated effectively with customers on phone and in-person to handle their inquiries• Identified potential customers by participating in and organizing sales events and marketing promotions• Demonstrated strong sales and customer service skills by achieving top sales targets and delivering the best service to different customers• Managed the administrative tasks of the store behind the cash counter while continuing to serve customers with a commitment to excellence• Demonstrated teamwork and multi-tasking skills by dealing with clients under pressure during busy periods Show less