Stella Chon Email & Phone Number

Los Angeles Metropolitan Area

• Lead a team of 3 research advisors supervising relationships with 325+ law firms and managing over $13M in active revenue
• Independently direct 400+ project submissions from clients each quarter, facilitate communication, and adeptly resolve conflicts to ensure smooth operations and client satisfaction
• Play a key role in converting transactional clients into long-term partnership relationships and enhancing client retention rates through personalized, high-touch service delivery
• Collaborate cross-functionally with the Customer Success and Sales teams to promote upsell of diverse product offerings, driving usage and company revenue
• Partner with the VP of research to develop departmental initiatives and KPIs, utilizing data analysis of targets and actual performance to drive motivation and support goal attainment

• Led a team of 4 researchers across 2 offices, servicing 45+ law firms with $3M+ in annual contract value
• Enhanced personal client engagement by developing case theories and strategies, serving as the primary point of contact for law firms
• Managed project assignments to the team based on capacity, conducted intakes, and implemented rigorous quality control measures to ensure deliverables met high standards
• Streamlined departmental workflows and identified Salesforce solutions for department restructuring

• Managed high-priority, time-sensitive projects, demonstrating adaptability to meet client needs
• Elevated client engagement by conducting intakes, pitching deliverables, and serving as point of contact
• Assumed increased accountability over project decision-making and quality assurance of deliverables
• Led trainings for Expert Institute's new SaaS platform for 15+ onboarding analysts across 3 offices
• Mentored and provided support for intradepartmental associates through individual and group check-ins

Los Angeles, California, United States

• Assisted attorney-clients in identifying the most qualified SMEs for their expert witness needs
• Managed 40+ projects across diverse practice areas with varying deadlines valued at $100K+ each month
• Developed relationships with SMEs to provide insight into our process and maintain white-glove service
• Initiated weekly meetings for analysts to provide a forum for questions and collaborative brainstorming

Los Angeles, California

Irvine, California

Arlington, Virginia

Washington, District Of Columbia

Irvine, California

Greater Los Angeles Area

Economics, Education Sciences, Economics

Spanish Intensive Language Program

Activities and Societies: DiTella Swim Team- Developed Spanish language and communication skills through in-class lectures and.

Education record