Stella Giouzelis Email & Phone Number

Dallas, Texas

I write all of the residential job quotes, and I answer technical questions about the Firstco multi family product line.

Newport News, Va

I had multiple roles at Aireco Supply, but providing the best customer service was paramount. I absorbed as much product knowledge as I could to make good recommendations to my customers. I asked questions, provided spec sheets, and delved into engineering design guides and technical manuals to ensure accuracy. I handled complex sales from the planning/ quote stage through delivery to the customer's chosen destination. In the event of freight claims, manufacturer recalls or warranty issues, I stepped in to get replacements to the customer quickly and take care of the paperwork. Mistakes are expensive; I worked hard to avoid them so MY clients could be heroes for THEIR customers.• Prepared sales quotes for commercial refrigeration walk-in boxes & matching equipment, including load calculations and product specifications, and HVAC parts & equipment• Served as the point of contact for Colonial Williamsburg Foundation and Hotels, Busch Gardens, & Newport News Shipbuilding RFQs and orders• Forecasted sales numbers to advise B2B sales and pricing strategies • Procured special order items for customers, not restricted to using established vendors• Coordinated shipments from vendors directly to customers’ warehouses or to job sites

Newport News, Va

I also took care of the internal customers at Aireco Supply, the men and women working in support roles at our corporate headquarters. I took their concerns seriously and worked quickly to resolve any issues they had with the branch. We liked to say "problems don't get better with age." For instance, I scanned my credit card receipts and emailed them immediately to the folks in accounts payable so they wouldn’t have to hunt me down every month. Another time, someone at the counter did a cluster transaction that created a LOT of extra work for the people in accounting; I apologized profusely, reviewed the proper way to do the transaction with the culprit, and sent a big box of chocolates to the people who were burdened with sorting it all out.• Supervised employees, established work schedules, and submitted payroll to HR• Prepared daily cash report, end of day report, daily bank deposits• Analyzed daily sales reports, conducted inventory cycle counts, set inventory levels based on sales projections• Increased branch revenue over time: in 2013, revenue reached $1.8 mil/ 8.4% above goal• Reorganized warehouse to increase efficiency, reduce material handling• Wrote employee annual reviews, conducted employee training• Responsible for cleanliness and physical condition of branch and warehouse facilities• Renovated customer restroom for $400• Negotiated with landlord to replace flooring in showroom and training room, an approximate $7000 value, at zero cost to Aireco, and only paid 3 hours' overtime by scheduling the installation during business hours

Norfolk & Newport News, Va

Certain activities required “all hands on deck” participation at Aireco: receiving, shipping, and the annual inventory count. If UPS delivered a cart-load of packages with no one present in the warehouse, I would roll it up to the showroom for everyone there to help receive them so customers wouldn’t have to wait on their orders. I would also pull items off the shelves to fill transfers or direct-ship orders as they came off the printer. The annual inventory process could be tedious, but when I was a manager, I tried to make it as painless as possible by preparing weeks in advance and having a little cookout for employees prior to starting the count.• Completed HARDI Counter Specialist certification program• Processed financial transactions at the counter• Assisted customers with product selection and special orders• Placed orders directly to vendors• Responded to requests for quotation and other inquiries• Participated in annual inventory count• Contributed to cleanliness of branch

Bachelor Of Science In Business Administration, Finance, 3.77

Course of study included: equities investments, capital budgeting & financial analysis (cash flow analysis, DCF, NPV, IRR, & other.

Bachelor Of Science In Business Administration, Business Analytics, 3.77

Course of study included: statistics, linear programming in MS Excel and Minitab, data analysis with advanced Microsoft Excel, data mining.

Associate'S Degree, Heating, Air Conditioning, Ventilation And Refrigeration Maintenance Technology/Technician (Hac, Hacr, Hvac, Hvacr), 3.82 Gpa

Activities and Societies: EPA 608 Universal Refrigerant Certification