- Monitor resident’s health and look for signs that their health is deteriorating or improving, checking vital signs and watching for changes in monitor readings per physician’s order. - Make patients comfortable providing care, ADL’s and listening to patients and their family members.- Give medications as prescribed by their physician and ordering to pharmacy when low. Contact Pharmacy and/or doctor’s offices to clarify discrepancies or to check on order status. - G-tube care, feeding and medication administration.- Suctioning- Colostomy change and care.- Eye drops as prescribed.- Perform breathing treatments including nebulizer and inhalers.- Report to RNs or doctors and keep and maintain the patient’s records.- Manage the caregivers to make sure that their tasks are completed and done to the facility’s standard of care. - Number of beds: 6, Patient Ratio: 6/1, Number of hours worked per week: 54.

- Interpretation between English and Spanish speakers by way of a three-way conference call for various businesses and services such as insurance and customer service.

- Respond to customers inquires via phone and chat. Triage each caller and provide appropriate resources. Determine whether request is medical (transfer to the RN team) or business related. Inbound communication will come from consumers, patients, pharmacists, hospitals and doctors. Aptitude to identify (AE’s) Adverse Events in compliance with regulatory compliance.- Highly focused serving as the primary resource to professionally handle all inbound calls from patients and health care professionals. - Utilize my healthcare experience and product training to effectively and consistently communicate specific product information via telephone and chat communication. The variety of subjects handled is extensive (e.g., product information, co-pay option explanation and activation, patient education materials, program enrollment, product quality complaints, adverse experiences and more). - Utilize excellent communication and organizational skills while working independently. - Contribute to outbound initiatives, making contact with customers to deliver specific product messages. Able to build rapport with customers, both internal and external, establishing and maintaining customer relationships, while responding to customers’ inquiries.

- Locate my assignment areas and plan the best travel routes to and from those areas.- Contact sample members and gain their cooperation to participate in the study by effectively answering their questions and addressing their concerns.- Conduct interviews with respondents, face to face, following prescribed protocols and documenting the results of the interview.- Use CAPI (Computer Assisted Personal Interviewing) and CATI (Computer Assisted Telephone Interviewing) systems to regularly become a top producer and exceed project production targets.- Work independently in an organized, efficient and disciplined manner.- Perform physical measurements and bio-specimen collections.- Maintain daily records and logs of data collection activities.

- Travel, on short notice, to any City/State where cleanup, closing or better production is needed.- Locate my assignment areas and plan the best travel routes to and from those areas.- Screen assigned households and, if found to be eligible, gain their cooperation to participate in the study by effectively answering their questions and addressing their concerns.- Conduct short screen interview with respondent, face to face, following prescribed protocols and documenting the results of the interview.- Maintain daily records and logs of data collection activities.- Work independently in an organized, efficient and disciplined manner.

- Performed in-person Nielsen panel recruitment using strong presentation skills to achieve monthly goals. - Covered the largest geographical area (in the United States), eastern New Mexico, which required the ability to work independently, effectively and driving 800 to 1,000+ miles per week to conduct presentations.- Conducted personal visits at pre-assigned and designated addresses and presented the benefits and features of becoming Nielsen panel members. Overcame objections using creative techniques to maximize panel participation. - Accurately collected household information in company software programs to track demographics and production. - Completed all administrative tasks when back at hotel or home, including but not limited to using different programs to track production, hours worked and household visits.

- Accountable for achieving in-person recruitment and installation goals by utilizing proven recruitment techniques while adhering to Arbitron methodology, policies and procedures. - Conducted personal visits at designated addresses and presented features and benefits of PPM panel membership. - Top producer in maximizing panel participation by using creative techniques to sell memberships. - Built positive relationships with Arbitron panel members by providing them with ongoing membership support and follow-up. - Installed PPM equipment in households, troubleshoot if necessary and provided panelists with operating instructions. - Accurately collected and entered recruitment and installation results into production systems and document results. - Coached panelists over the telephone to improve compliance rates and address any open topics. - Managed assigned Arbitron equipment inventory.

- Traveled to different states to complete assignments working for different area supervisors. Travel assignments could last from five to ten days depending on the number of cases to be completed in the area. - Located my assignment areas and planned the best travel routes to and from those areas.- Contacted sample members and gained their cooperation to participate in the study by effectively answering their questions and addressing their concerns.- Screened each eligible household using a handheld computer.- Conducted interview with respondent following prescribed protocols.- Maintained daily records and logs of data collection activities and prepared weekly reports.- Regular top producer by exceeding project production targets.

- Contacted people on the phone and confirmed their eligibility for the survey being conducted.- Persuaded those who were eligible to answer a number of questions and probed their answers when required.- Performed interview with respondent accurately, recording the results of the interview meeting quality and production standards and procedures using a laptop.- Worked independently in an organized, self-motivated and efficient manner.

- Interpretation between English and Spanish speakers by way of a three-way conference call for various businesses and services such as public utilities, consumer products, health care, finance, insurance, travel & hospitality, government agencies, 911 and law enforcement.

- Implemented Simmons’ strategy and philosophy to consistently provide outstanding data collection quality and performance- Motivated and coached personnel to meet the highest quality and performance standards- Developed training materials and power point presentations for the project.- Trained new hires and conducted re-fresher courses.- Monitored production targets, implemented new processes that lead to achieving the highest completion and return rates in the past two years. - Daily evaluation of the vendor’s adherence to proper project management.- Screened and approved new hires for the bilingual project.

- Provided support to five partners and associates, which included translations (English-Spanish and Spanish-English), transcripts of documents, international meeting coordination, customer service in person and via phone, travel and hotel reservations and coordinated personal financial accounts.- Responsible for selection of support staff (bilingual secretaries, receptionists and messengers). - Responsible for the firm’s promotional packages for new clients.- Responsible for the maintenance and updating of web sites featuring Macleod Dixon.