• Responding to calls and inquiries by delivering information about the company´s offerings.• Dealing with unhappy customers handling complaints and collecting and analyzing customer feedback.• Updating database, maintaining correspondence, producing reports and necessary documentation.

• Inform customers of available banking products and services to address their needs.• Answer inquiries and resolve problems or discrepancies concerning customers´ accounts.• Handle customer´s financial transactions, including cashing checks, completing money transfers, and opening and closing accounts.