*Providing various personal care and related paraprofessional services in accordance with the plan of care.*Performing personal care that assists patient with activities of daily living.*Assisting with medications, PT exercises, and maintenance of blood glucose levels as required.*Performing various tasks including meal preparation, shopping and errands, cleaning, and companionship.

*Overhauled and redesigned Customer Service and Production Planning procedures while launching new planning software.*Lead implementation and population of new MPS software. Troubleshot conversion and associated procedural changes.*Created and maintained production schedule based on material availability, constantly changing customer requirements, machine and personnel availability, and shipping schedules.*Purchased stock raw materials and those specific to each customer order. Expedited materials as required.*Entered and confirmed customer purchase orders and required delivery dates.*Investigated and resolved pricing and invoicing discrepancies.

*Thoroughly reviewed production requirements weekly based on current inventory, raw material availability, orders received, and special customer needs.*Created planned orders and coordinated with Production Manager and Line Supervisors.*Generated batch sheets in accordance with the plan and as requested by relevant departments; issuing process deviations for each process order as required.*Quickly and effectively communicated product availability issues to Customer Service and Marketing to ensure rationing, if necessary, and proactive communication with customers.*Participated in PPI, Practical Process Improvement, to determine the causes of and reduce the number of process deviations in order to streamline the current procedure and improve efficiency.*Placed and monitored progression of intercompany, third party, and schedule agreement orders in accordance with MRP generated requirements and routine purchasing.*Purchase of non MRP generated items such as consumables, stationery, and capital expenditures.*Meticulously checked invoices to ensure compliance with quoted pricing.*Evaluated, updated, and monitored vendor and material lead times and purchasing information records.*Routinely reviewed and recalculated material and product replenishment criteria taking due account of historic consumption, volatility, and marketing intelligence. *Researched, compared, and implemented vendors for current and new raw materials, and dual sources of supply.

*Effectively handled customer enquiries, communicated information relating to order status, pricing, product availability, provided requested documentation, and general service related issues.*Captured customer feedback and complaint information and personally resolved the issue where possible while offering suggestions for ways of improving the customer’s experience.*Requested credits and returns or personally processed them when applicable.*Quickly and accurately processed sales orders.*Participated in PPI to discover causes for high levels of discarded stock, helped achieve Key Business Metrics by saving money, streamlining, and implementing process improvements.*Earned Star of the Quarter award “For outstanding commitment to excellent customer service, even during very difficult times.”

*Matched suitable Support Workers to clients in order to provide the best possible service.*Liaised with Case Managers, clients, Support Workers, families, and co-workers ensuring timely and satisfactory resolution of funding, service concerns, and pay and billing queries.*Facilitated time sheet verification by investigating discrepancies.*Ensured up-to-date information with accurate data entry and reporting.*Administrated and maintained new and existing referrals and contracts.*Contributed to the ongoing monitoring and review of quality systems by suggesting opportunities for improvement.

*Assisted Deployment and Inventory departments to improve accuracy of inventory receiving and efficiency of product deployment.*Decreased shipping errors by holding suppliers accountable for shipment accuracy.*Collaborated with suppliers and warehouses to adjust payment and inventory based on incorrect shipments.*Implemented, refined, documented, and trained employees on new shipping discrepancy procedure.*Improved co-worker productivity by collecting data and rectifying system errors.*Updated and expanded deployment databases to record and enhance departmental performance.  *Integrated Whirlpool and Maytag systems facilitating continual customer satisfaction.