Stephanie D. Email & Phone Number

Beverly Hills, California, United States

• Clerical & administrative duties. Management for 3 providers such as filing, charting, records scanning, schedule management and external communications. Sorting and deposition of mail and patient information.
• Registration and insurance verification. Collection of co-payments and cash pay dues.
• Coordination of in- office procedures/tests and other ancillary services.
• Triage incoming calls. Assist with patient medical, insurance and billing inquiries.
• Daily work on referral and authorization work queue. Commonly for appointments, surgeries, imaging and radiology, as well as DME supplies and continued care with specialty providers.
• Acted as back up support for office surgery scheduler. Initiate surgery authorization, compile pre-op letters & surgery packets, process patient clearance reports with surgery center and hospital scheduling department.

Los Angeles, California, United States

• Main Emergency room triage and ambulatory check in. Arriving patients under existing medical records; and creating new record accounts for patients with no existing accounts.
• Verify patient demographics before arriving in ER; armband patient and print required labels for clinical staff.
• Trained in TRAUMA, Jane/John Doe case related check-in/ registration scenario. Within HIPAA compliance, make any possible attempt to identify the patient.
• Work in union with local fire departments, police agencies, and 3rd party ambulance representatives to identify patients and obtain required documentation.
• Initiation of registration at check-in. Tasks consisting of eligibility and insurance verification, demographics, obtain signatures for required consent forms and payment collection. Redirect patients to internal.
• For workers comp injuries, I filed initial first report documents and compiled employer and insurance information to submit for care management processing.

Lakewood, California, United States

• Answered phone lines in a high call volume phone queue.
• Provide exceptional customer service and address client concerns. Mediate between doctor-client concerns and escalate pet care cases as needed.
• Answer veterinary care related inquiries regarding patient care, benefit packages, pharmaceutical prescriptions, scheduling appointments, educating clients on pet care fees.
• Check-in/register patients and monitor paperwork as needed. Charge out clients and take payment before checking out patients.

Cerritos, California, United States

• Patient quality care oriented. Management of patient care and benefits for services to be rendered.
• Obtain and collect needed documentation for open pending cases.
• Worked in a high call volume queue and assisted provider offices with referral related inquiries. (e.g. initiating LOA’s, out of network benefits, Co-pay details, part B meds, billing, medical history..)
• EMR system usage for patient record keeping and call tracking.
• Educated providers and offices regarding internal UM processes of requests for authorization of medical treatment and equipment.

Long Beach, California, United States

• Queued to inbound calls/ and placed outbound calls. Handled member and provider general regarding medical benefits. Set first call resolution as goal outcome.
• Appropriately file grievances and escalated concerns as needed.
• Welcome new patients, verify all PHI correctly assigned and appropriate materials to access medical benefits were received. (Reissue materials as needed)
• Team player maintaining high call volume to meet internal monthly department goals.