Patient Service Representative
Current● Clerical & administrative duties. Management for 3 providers such as filing, charting, records scanning, schedule management and external communications. Sorting and deposition of mail and patient information.● Registration and insurance verification. Collection of co-payments and cash pay dues. ● Coordination of in- office procedures/tests and other ancillary services.● Triage incoming calls. Assist with patient medical, insurance and billing inquiries.● Daily work on referral and authorization work queue. Commonly for appointments, surgeries, imaging and radiology, as well as DME supplies and continued care with specialty providers.● Acted as back up support for office surgery scheduler. Initiate surgery authorization, compile pre-op letters & surgery packets, process patient clearance reports with surgery center and hospital scheduling department.● Trained new PSR staff and created new workflows. In coordination with operations manager, I offered support to revise and update preexisting Job Aids. ● Educated patients on disability filing processes. Filed additional disability claim forms. I worked with multiple disability insurance companies such as The Hartford; Aflac, Sedgwick claims, unum etc. For WC patients and prospect screenings, I worked with adjusters to assure all documentation and approvals have been received. RFA submission, claim initiation & paperwork.
