Steph Hale Email & Phone Number

Gateshead, England, United Kingdom

Promoted from Event Coordinator to Event Executive

Newcastle Upon Tyne, England, United Kingdom

Stocksfield, Northumberland, United Kingdom

Prudhoe, Northumberland, United Kingdom

Providing support to the service department* Managing engineers timesheets* Booking the required training for all engineers - ensuring the training matrix is kept up to date* Vehicle management - ensure all vehicles are up to date with MOT's, Service and other relevant works* Booking hotels, flights and other transport where necessary* Customer contact - calling customers to confirm jobs that we have booked in each week* Maintenance reports - updating customers details regularly with the work carried out and providing quotes where necessary* Other ad-hoc duties as and when required

Responsible for the management and organisation of the meeting and events department within 2 hotels – Jurys Inn Newcastle and Jurys Inn Gateshead Quays.Responsible for updating Sales&Catering (computer software) daily, with accurate and relevant information.Produce any reports that are required in order to measure progress and opportunity. Compile a yearly forecast for each hotel and update weekly with relevant figures.Daily conference billing including investigation of any queries with regards to charges and billing. Take the lead for ensuring that all site inspections are fulfilled professionally, efficiently and effectively and mirror the requirements of the visiting client.Required to work between both sites however mainly based at Jurys Inn Newcastle due to the department there being larger and need to be available to do operational duties also.Deal with all meeting and event enquiries whether they arrive by email, phone or a walk in enquiry.Ensure the function sheets are distributed to the relevant departments in a timely manner, paying particular attention to the content detail to ensure that all events run smoothly.Ensure all brochure requests, information and relevant details requested by clients are sent out. Ensure all confirmations and relevant details are filed away. Be responsible for maintaining C&B files and databases.Deal with complaints in a friendly and efficient manner ensuring guest satisfaction at all times. Be familiar of sister hotels where cross-selling opportunities exist and ensure leads are forwarded on and followed up. Carry out the company`s customer relations policy and communicate hotel services to guests. Maintain high standards of self presentation at all times. Actively participate in any training and personal exercises designed to improve standards and performance.Work in accordance with Standard operating procedures for the department.

Blaydon Upon Tyne

Upon recommendation through management at Morrisons I was offered the role as Nutmeg Clothing Supervisor. The job objective was to supervise a team of colleagues within store to ensure excellent communication, training and direction on the visual merchandising of Morrison’s clothing range within store, that enhances the customer experience and helps to maximise sales and effectively control stock. Duties also included recruitment and induction of new employees and payroll management.

Blaydon On Tyne

As a Customer Service Assistant I was responsible for working on three different departments, the Customer Service Desk, the Kiosk and Dry Cleaning. Dealing directly with customers either by telephone, electronically or face to face on a daily basis and responding to and recording customer comments and complaints. Duties also included the processing of orders and communicating with other internal departments.

Grimsby

Organised The Lincolnshire Food Festival 2013. A first time event held in Cleethorpes whcih attracted a footfall of over 4500 over the weekend of the festival.Duties involved:* Developing, organising, planning & promoting the event. * Sourcing sponsors and traders for the event and sending out accurate contracts ensuring they are signed and returned within appropriate deadlines along with any insurance documents and monies required. * Booking of celebrity chefs, children’s entertainers, fair rides, inflatables, marquees and other main attractions of the festival.* Reviewing and sourcing the locations where the event is to be held.* Creating promotional material for the event & distributing it to the target audience. * Assisting with direct marketing initiatives and promotional activities.* Updating the website and social media sites and creating monthly newsletters to be sent out to our database of subscribers.* Ensuring adequate staff are available for the event.* Designing layout for all marquees.* Building good client and sponsor relationships.* Attending business networking and other similar events.* Organising smaller promotional events in the run up to the main event.* All round event admin.

Grimsby

As a volunteer for the company I was given the task of organising a fundraiser in aid of AGE UK North East Lincolnshire. I had to organise this event on a very limited budget with the aim of raising as much money as possible for the chosen charity. This was achieved through ticket sales, raffle draws and bingo games. After expenses over £200 was raised for the charity.This voluntary position led to paid employment within the same company.

Cleethorpes

As a volunteer I was on hand to help local council members and ex-servicemen organise one of the biggest events to ever be held in Cleethorpes. This was a weekend of events including a military parade, air displays, stallholders and a Military Tattoo finale with a footfall of 3000.Duites:* Booking, organisation and management of over 40 stalls and many members of site crew.* Working within a large team to ensure deadlines.* Ticket sales and securing cash deposits.* Marketing and Advertising* Looking after VIP's on the weekend of the event* Manning the event control tower at the Military Tattoo* All round event admin.

Bachelor’S Degree, Creative Enterprise, Events And Production Management

Foundation Degree, Business And Events Management, 2:1

Gcse'S, Maths, English, Science, French, It.