Stephanie Iroanya Email & Phone Number

Washington, Dc, Us

Design and conduct user research studies to gather insights.Analyze and synthesize research findings into actionable recommendations.Collaborate with product and design teams to inform user-centered design decisions.Present research results to stakeholders and advocate for user needs.

User Research and Analysis:Conducted comprehensive research and analysis for small businesses in the hospitality industry.Defined research goals and identified target audience characteristics.Led qualitative interviews with customers and employees, uncovering actionable insights.Identified critical user pain points, driving significant enhancements in product and service features, and boosting user satisfaction.Design and Prototyping:Developed user stories, customer journey maps, and storyboards.Created service blueprints, mockups, and interactive prototypes.Prioritized rapid and iterative revisions based on customer feedback.Ensured seamless integration with business strategies, enhancing user experience.Market Analysis:Conducted competitive audits and market segmentation analysis.Guided product ideation and identified unique market opportunities.Persuaded stakeholders to act on informed recommendations, leading to successful product strategies and market positioning.Usability Testing:Conducted comprehensive usability studies and user acceptance testing.Gathered valuable feedback on prototypes and services.Facilitated iterative design and process improvements, enhancing user experiences.

Laurel, Maryland, United States

Manage high volume inbound and outbound calls and customer emails to enter orders and sell existing and new products, services, and ideas. Develop strong relationships with current and prospective accounts to strategically upsell specially curated services, products, and promos to hit sales targets. Complete daily data entry, process orders, track shipments, and manage customer complaints. Compile billing, inventory, and quality assurance reports. Account risk management including account setup, processing credit holds, processing refunds, and escalating quality assurance issues to ensure customer satisfaction. Maintain a comprehensive understanding of products and services to help customers cut costs through promotions and product suggestions, driving brand loyalty. Analyze sales data to identify new business opportunities and assess their impact on account sales history. Demonstrate analytical skills which enable identification and capitalization on emerging business prospects, leading to growth and success.

Towson, Maryland, United States

Donor Account Management:Managed a portfolio of donor accounts, conducting outreach and follow-up with prospective donors to ensure consistent communication and engagement.Achieved improved account efficiency, increased customer satisfaction, and a 30% increase in donations, demonstrating the ability to drive growth.Fundraising Campaigns:Sales focused.Collaborated with the marketing team to develop and execute fundraising campaigns, utilizing direct sales and digital marketing strategies via tradeshows and pop up events, to create compelling promotional materials.Raised over $100k within a 6-month timeframe, driving significant engagement and donations.Data Analysis and Strategic Planning:Tracked and reported on fundraising progress, analyzing data to identify trends and optimize future targeted campaigns.Demonstrated strategic planning and execution skills, ensuring alignment with organizational goals and customer needs.Relationship Cultivation:Cultivated relationships with potential donors by presenting the organization's mission and goals to secure donations.Provided excellent customer service and fostered long-term partnerships, resulting in successful donation acquisitions and establishing lasting relationships.Sponsorship AcquisitionIdentified and negotiated 10+ sponsorship deals with local and corporate businesses by emphasizing commonalities with their mission and values.Increased brand visibility and recognition through successful partnership agreements, driving business growth and expansion.

Baltimore, Maryland, United States

Marketing Communications:Developed and maintained social media posting schedules and email newsletters, implementing content management strategies to ensure effective dissemination of marketing materials, resulting in enhanced brand visibility and engagement.SEO and Digital Optimization:Optimized digital content for improved SEO results, reducing the landing page bounce rate by 29%.Demonstrated data analysis and digital marketing skills in implementing SEO optimization techniques, resulting in enhanced user engagement and website performance.Marketing Promotions and Event Coordination:Managed and coordinated marketing promotions to drive business growth, effectively handling multiple responsibilities.Delivered results through successful event coordination and management of sales tours, contributing significantly to the overall success of marketing initiatives.Streamlined Communication and Administrative Efficiency:Streamlined communication and marketing efforts through the implementation of templates and email campaigns.Managed administrative tasks, including scheduling, email correspondence, and memo coordination, ensuring efficient operations and smooth communication channels.

Developed and executed successful B2B and B2C marketing and sales campaigns, resulting in over $200k in confirmed contract sales. Spearheaded strategic growth initiatives, securing exclusive promotional contracts with local businesses like residential complexes and business parks, driving significant revenue growth. Consistently recognized for outstanding sales performance, leading to promotions and increased leadership responsibilities as a Sales Trainer, resulting in a 20% increase in new employee retention rates. Spearheaded lead generation, account renewals. Cultivated new partnership opportunities, resulting in the expansion of sales territories. Created SUS surveys to collect data and analyze customer retention rates, and conversion rates as it relates to incentives and promotions.

Baltimore City County, Maryland, United States

Developed Individual Rehabilitation Plans (IRPs): Collaborated with therapists and patients to create tailored IRPs and manage Electronic Health Records (EHRs), ensuring documentation was accurate and up-to-date for federal and state benefits qualification.Discharge Planning: Made discharge recommendations to optimize patient outcomes and ensure continuity of care, achieving all set goals and objectives.Regulatory Compliance: Handled documentation and formalities to maintain compliance with regulatory standards, facilitating seamless communication between healthcare providers.Progress Reporting: Created weekly contact notes and monthly summaries of services rendered, attempted services, and patient progress in compliance with COMAR, CARF, and CMS guidelines.Patient Advocacy and Crisis Intervention: Led crisis intervention, patient advocacy, rehabilitation program coordination, and conflict resolution in collaboration with local agencies.

Columbia, Maryland, United States

Answered Nami’s helpline, providing crisis intervention, information on government or nonprofit resources, and general support to anonymous callers. Offered office support and played a key role in re-establishing the NAMI chapter at Towson University by developing chapter guidelines and establishing points of contact. Leveraged SEO techniques to enhance the visibility of NAMI’s online resources, improving search engine rankings and accessibility for users seeking mental health information. This resulted in less calls from users asking for help navigating the website. Collaborated closely with cross-functional teams, including developers, PR and marketing, to improve NAMI’s website user interface and information architecture to create a more intuitive and user-friendly experience. Assisted in email marketing initiatives, identifying and creating mailing groups, ensuring content was optimized for search engines and effectively communicated to the target audience.

Bachelor Of Science - Bs, Business Administration/Management

Professional Certificate, Google Ux/ Ui Design

Activities and Societies: UX Rescue Slack Group Product Development and Management Association- PDMADesigning the experience that users.

Baccalaureate Certificate, Integrated Product Development And Manufacturing

Learning how to take a product from design to market by interweaving creative brainstorming with agile engineering design principles.