Stephanie Lee Email & Phone Number

Walnut Creek, CA, US

Responsible for team focused on post-sales customer lifecycle strategies for Enterprise customers which included programs driving activation, engagement, expansion and advocacy. Team KPI's included user activation metrics, expansion lead generation, and retaining #1 solution across key B2B review sites.

First Enteprise Lifecycle Marketer hired to build and scale team across Enterprise customer journey. Responsible for implementing strategies/program which spanned new logo lead generation to install based activation and engagement.

Owned development and management of global campaigns across channels (e.g. in-product, email, etc.), including strategy build, copy development, operational setup, A/B testing frameworks, localization, reporting, and optimization with goals to increase product usage and reduce churn. Collaborated with partners in Product and Product Marketing to optimize.

Joined marketing team for newly acquired product (Base CRM) to help build foundational customer and lifecycle programs including nurture strategy for new logo acquisition and expansion for Zendesk install base. Aided in integrating marketing team into broader Zendesk Marketing org.

San Francisco Bay Area

One of first Customer Marketing campaigns hires responsible for strategies and programs which drove engagement, expansion and retention with Zendesk customers. Customer marketing programs included install based campaigns, newsletters, webinars, product launch programs, and annual conference/roadshow.

San Francisco Bay Area

Managed team of seven direct reports and 15M in ARR. Goals included expansion and retention revenue targets with quota exceeded in the following quarters: Q3'14 115%, Q2’14 - 121%, Q2’13- 134%, Q1’13- 127%, FY’12- 115%, Q4’12- 137%, Q3’12- 104%,Q2’12- 104%

San Francisco Bay Area

One of first hires on Account Management team which generated install based growth revenue through up-sell/cross-sell motions.

San Francisco Bay Area

San Francisco Bay Area