Lead teams of software development professionals who enable the university mission by developing innovative technical solutions and digital learning ecosystem infrastructure. Responsible for strategic planning, budgets, delivery of complex IT projects, and management and development of 9 direct reports.• Serve on Academic Technology’s departmental leadership team and contribute to divisional strategy development and implementation.• Establish effective working relationships with key campus stakeholders and collaborate with cross-functional teams.• Streamline team processes, using team-feedback and data to inform staffing, capacity planning, intake, and workload prioritization processes.• Coach team through organizational change. • Interim Director of the Center for User Experience (4/1/2022 - 4/1/2023)

Led and set strategy for a software development team, specializing in innovative academic technology solutions to support campus teaching, learning, and research needs.• Led a high-performing team of software developers, with a focus on clear communication, goal-setting, delegation, and trust-building.• Led budget planning and monitoring activities for both charge-back and centrally-funded infrastructure work within the service.• Oversaw business acquisition, team capacity, project performance, continual improvement, and budget. • Negotiated priorities and timelines with campus stakeholders to ensure team success and to successfully balance the team’s portfolio.• Built relationships, resolved issues by listening to stakeholder concerns and collaborating with the team to develop creative and sustainable solutions.

Implemented processes to improve department and divisional capacity planning, monitor project performance, and assess risk in software development projects.• Developed processes for effectively forecasting capacity, for improving project intake and tracking, and for budget monitoring.• Coordinated project documentation, team and stakeholder communications, schedules, and budgets.• Served as a project manager for academic technology software development projects with campus-wide impact, including new course search & enroll app.

Designed online and blended courses in master’s programs and capstone certificates, with a focus on relationship building in a fast-paced and time sensitive environment. • Collaborated with faculty to clarify program and course objectives, identify resource requirements, and analyze delivery requirements, including pedagogical instructional design and technical solutions.• Managed development of course materials and monitored project progress.• Provided individualized technology coaching, training, and live support to faculty, teaching assistants, and students using the campus Learning Management System.

Developed editorial processes and reviewed course content for consistency in instruction, effective online learning pedagogy, and accessible design.• Collaborated with faculty to resolve queries, develop LMS course pages, and finalize instructional materials.• Facilitated course revisions with faculty based on new textbook editions, completed coding projects, and managed maintenance tasks to prepare pre-existing/revised courses for the next semester’s offering.• Served on UW-Colleges Copyright Committee.

Developed and taught curriculum for college-level writing, literature, and public speaking courses. Experienced educator with focus on active learning, asynchronous strategies, and flipped classrooms.• Courses taught: Multicultural American lit, Creative Writing, Public Speaking, First-Year Seminar, Composition, Argumentation, Composition Tutorials• Experienced in multiple delivery methods including in-person, blended, and online learning.• Led implementation of campus multiple measures placement and co-curricular options for students needing additional support to develop college-level reading and writing skills.• Recipient of the Arthur M. Kaplan Award for innovative teaching.

Coordinated complex, multi-product installs, serving as primary Epic advisor on overall implementation and on medical scheduling installation.• Analyzed workflows, policies, and procedures and assisted clients during process redesign, including technical and decision assistance.• Led technical implementation of medical scheduling software• Developed curriculum, documentation, and other training materials and coordinated and designed all aspects of training programs, including content, logistics, and facility set up.• RFPs, quality assurance, project plans and reports