Steph Mccarthy Email & Phone Number

I recently finished my undergraduate degree, attaining a Bachelor of Arts with Distinction (Sociology). While completing my post graduate studies online, I am eager to pursue opportunities to advance my skills in customer service and IT. I would like to highlight that I am extremely computer literate and comfortable working with both familiar and new technologies as well as software. In my previous role as an ITS Service Officer at Federation University, my responsibilities and duties were providing technical support and assistance to students, faculty, and staff. I was responsible for troubleshooting and resolving technical issues related to hardware, software, and networks. Additionally, I oversaw installing, configuring, and maintaining computer systems and equipment. I also handled service requests and incidents reported through the service desk and maintained documentation and knowledge base articles for common issues and resolutions. I would be the ideal candidate for a IT help desk position or other customer service related positions.