Assistant Vice President, Strategy And Operations
CurrentSpecial Investigation UnitResponsible for strategy, operations, compliance, quality management, learning & development, underwriting fraud and vendor management.
Sep 2022 - Present
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Steph Nelson Email & Phone Number
Assistant Vice President, Strategy and Operations at Travelers- Investigative Services (SIU)
at
Travelers
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✓ Verified Jul 2026
3 data sources
Profile completeness 86%
Current company
Role
Assistant Vice President, Strategy and Operations at Travelers- Investigative Services (SIU)
Location
Hartford, Connecticut, United States
Company size
Who is Steph Nelson? Overview
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Quick answer
Steph Nelson is listed as Assistant Vice President, Strategy and Operations at Travelers- Investigative Services (SIU) at Travelers, a with 33624 employees, based in Hartford, Connecticut, United States. AeroLeads shows a matched LinkedIn profile for Steph Nelson.
Steph Nelson previously worked as Assistant Vice President, Strategy and Operations at Travelers and Managing Director- Investigative Services at Travelers. Steph Nelson holds B.S., Business Administration- Marketing, Cum Laude, 3.46 Gpa from State University Of New York College At Brockport.
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Travelers
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Profile bio
About Steph Nelson
• Dynamic leader with 20+ years of experience in roles of increasing responsibility within the insurance industry:- Auto Physical Damage, Auto Appraisal, and First Party Medical Claim Leadership- Operational and Financial Control- Claim Customer Service, Contact Center leadership • Effective communication skills and proven ability to successfully influence others to achieve excellence• Strong business acumen with the ability to identify trends/opportunities and develop effective strategic plans to improve results• Innovative problem solver with strong analytical skills and a solution-based mindset
Current workplace
Steph Nelson's current company
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Travelers
11 roles
Steph Nelson work experience
A career timeline built from the work history available for this profile.
Managing Director- Investigative Services
Senior Director level role responsible for operations (budget, staffing, financial & operational controls), strategy roadmap, quality management, training, and marketing & communications.
Apr 2022 - Sep 2022
Sr. Director- Claim Strategy Lead
***Promoted from Director to Senior Director in April 2021. ***Claim Business Delivery Office - Responsible for facilitating the development of business strategies aligned to the overall Claim business goals and drive strategic initiatives towards execution. Work in close partnership with Business Owners, Business Leaders and Claim Technology to identify key deliverables within the strategy and the business capabilities needed to support it. Collaborate with appropriate business partners to identify key dependencies or connections to other business strategies and develop a prioritized delivery roadmap that supports the expected business benefits. Also, responsible for Business Readiness planning.
Aug 2019 - Apr 2022
Director, Claim Management- Auto
Auto Damage Appraisal, Auto Physical Damage, and First Party Medical
Jul 2014 - Aug 2019
Director Of Operations, Claim
Jan 2011 - Jul 2014
Senior Financial Consultant/Operations Consultant
Jan 2009 - Jan 2011
Mar 2008 - Jan 2009
Operations Unit Manager
Jan 2007 - Mar 2008
Claim Customer Services Unit Manager
Led Contact Center- First Notice of Loss and Inquiry Reps / Auto Express Claim professionals
May 2005 - Jan 2007
Auto Claim Representative
Personal Lines from 2002-2003Commercial Lines from 2003-2005
Sep 2002 - May 2005
Management Trainee
May 2001 - Sep 2002
Team & coworkers
Colleagues at Travelers
Other employees you can reach at travelers.com. View company contacts for 33624 employees →
OR
Oliver Reinoso
Colleague at TravelersHartford, Connecticut, United States
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JD
Jake Dziubla
Colleague at TravelersDurham, North Carolina, United States
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KS
Kevin Santos
Colleague at TravelersRocky Hill, Connecticut, United States
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MB
M.Musadiq Bakhshi
Colleague at TravelersKabul, Kabul Province, Afghanistan
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KT
Kim Trang Nguyen
Colleague at TravelersHo Chi Minh City, Vietnam, Viet Nam
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AT
Arafa Turky
Colleague at TravelersSharjah, Sharjah Emirate, United Arab Emirates
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JD
Janelle Davis
Colleague at TravelersWaterbury, Connecticut, United States
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HT
Hong Tran
Colleague at TravelersVietnam, Viet Nam
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NK
Nicki Kelly
Colleague at TravelersManchester, England, United Kingdom
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AS
Allison Sinha, Cip, Crm
Colleague at TravelersLondon Area, United Kingdom
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Oliver Reinoso
Colleague at TravelersHartford, Connecticut, United States
View →
JD
Jake Dziubla
Colleague at TravelersDurham, North Carolina, United States
View →
KS
Kevin Santos
Colleague at TravelersRocky Hill, Connecticut, United States
View →
MB
M.Musadiq Bakhshi
Colleague at TravelersKabul, Kabul Province, Afghanistan
View →
KT
Kim Trang Nguyen
Colleague at TravelersHo Chi Minh City, Vietnam, Viet Nam
View →
AT
Arafa Turky
Colleague at TravelersSharjah, Sharjah Emirate, United Arab Emirates
View →
JD
Janelle Davis
Colleague at TravelersWaterbury, Connecticut, United States
View →
HT
Hong Tran
Colleague at TravelersVietnam, Viet Nam
View →
NK
Nicki Kelly
Colleague at TravelersManchester, England, United Kingdom
View →
AS
Allison Sinha, Cip, Crm
Colleague at TravelersLondon Area, United Kingdom
View →
2 education records
Steph Nelson education
B.S., Business Administration- Marketing, Cum Laude, 3.46 Gpa
Mba, Finance, 4.0 Gpa
Ashford University
FAQ
Frequently asked questions about Steph Nelson
Quick answers generated from the profile data available on this page.
What company does Steph Nelson work for?
Steph Nelson works for Travelers.
What is Steph Nelson's role at Travelers?
Steph Nelson is listed as Assistant Vice President, Strategy and Operations at Travelers- Investigative Services (SIU) at Travelers.
Where is Steph Nelson based?
Steph Nelson is based in Hartford, Connecticut, United States while working with Travelers.
What companies has Steph Nelson worked for?
Steph Nelson has worked for Travelers, Travelers Insurance, and Enterprise Rent A Car.
Who are Steph Nelson's colleagues at Travelers?
Steph Nelson's colleagues at Travelers include Oliver Reinoso, Jake Dziubla, Kevin Santos, M.Musadiq Bakhshi, and Kim Trang Nguyen.
How can I contact Steph Nelson?
You can use AeroLeads to view verified contact signals for Steph Nelson at Travelers, including work email, phone, and LinkedIn data when available.
What schools did Steph Nelson attend?
Steph Nelson holds B.S., Business Administration- Marketing, Cum Laude, 3.46 Gpa from State University Of New York College At Brockport.
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