Steph Nelson Email & Phone Number

Auburn, Me, Us

Remote - Maine

Westbrook, Maine

Westbrook, Maine

Established sustainable ways if working within the team along with stakeholders and leadership, by leveraging lean and agile principles and tools.

Portsmouth, New Hampshire

Key member of executive team, establishing strategies for business advancement.• Implemented change management system for process document creation, storage and updating• Integrated Agile methodology for system development prioritization and completion• Restructured program management to better fit the needs of clients based on data trends and feedback• Built reporting dashboard through identification of key performance indicators to align with current value stream and roadmap… Show more Key member of executive team, establishing strategies for business advancement.• Implemented change management system for process document creation, storage and updating• Integrated Agile methodology for system development prioritization and completion• Restructured program management to better fit the needs of clients based on data trends and feedback• Built reporting dashboard through identification of key performance indicators to align with current value stream and roadmap • Identified best practices for client engagement Show less

Dover, Nh

Led cross functional projects through completion and monitoring while providing regular feedback and coaching to team members. Resulting in the following success:• Provided continuous improvement and consultative coaching to 24 managers and 300+ frontline employees• Deployed a new management system through training facilitation and coaching, leading to 70% of the company working in a lean system• Reduced annual cost by $515k through interdepartmental… Show more Led cross functional projects through completion and monitoring while providing regular feedback and coaching to team members. Resulting in the following success:• Provided continuous improvement and consultative coaching to 24 managers and 300+ frontline employees• Deployed a new management system through training facilitation and coaching, leading to 70% of the company working in a lean system• Reduced annual cost by $515k through interdepartmental projects between vendor relations, policy service management, distribution operations, SalesForce IT and production groups through system and process improvements. • Created the Relationship Management Standard Work for Continuous Improvement Strategic Services Leadership Show less

Dover, Nh

Developed system requirements and implemented the following system and report as well as executed process documents and system training for all users (200+).• Service Management Operations Reporting System (SMORS) - 4 types of reports, each with 4-8 filter options• Pending Activity Extract - built from ground up within the SAS system

Boston, Ma

Coordinated business support projects along with prioritization, testing and completion of system improvements for six systems simultaneously.

Boston, Ma

Established and maintained relationships with insurance brokers and business partners while facilitating accurate production of new business and renewal insurance policies.

Lewiston, Me

Mentored new and existing raters through training, process change implementation and business communication.

Lewiston, Me

Streamlined procedures for processing commercial insurance quotes, policies, endorsements and audits for all lines of business.