Steph Peake Email & Phone Number

Australia

Sydney, New South Wales, Australia

Gerringong, New South Wales, Australia

This role incorporated the following core elements in relation to all offices and all operations of The Holidays Collection:1. System migration - project manage the Homhero migration and Homhero integration with RMS trustaccounting software as the current technology used will be obsolete in the Australian market at the end of the year. 2. assist as needed with the new website to be created by Homhero, ensure accuracy, SEO optimisation and redirect traffic from all existing websites - holidayscollection.com.au, southcoastholidays.com.au andhyamsbeachseasidecottges.com.au. Ongoing management of the websites (full & mobile) moving forward. 3. set up tariffs in Homhero and then ongoing management of tariffs, rules, seasons, calendars, etc. 4. write and main a current and accurate Operations Manual5. set up an improved structure and ongoing management of all aspects ofteam drive6. set up and ongoing management of computers, phone system and programming, printers, domains, Google Suite7. New Properties - system set up and monitoring of new properties in Homhero, and participation in the sourcing of new properties e.g. owner meetings, property inspections, owner proposals, cleaner quotes, photography and all other aspects of a property set up.8. Currency of listings - coordination of photography updates, rate, text and other updates that are made to property listings9. Reservations - use available spare time to assist with reservations, or assist with reservations as requested due to staff shortages, staff sickness or other unforeseen short-term events that require reservations to be prioritised above operational/systems issues.

Gerringong, New South Wales, Australia

The core duties of this position were:• to offer 24 x7 customer service to guests, and oversee the delivery of exceptional customer service to all stakeholders at all times. This includes ensuring all booking enquiries are responded to in as close to 24 hours as is possible.• direct and indirect management of all customer service staff in the offices; the Repairs & Maintenance/Quality Control team; sub contracted cleaners; and all other tradespeople.• overseeing the Repairs & Maintenance/Quality Control function of all properties within the operation.• hold the after hours phone one weekend each month and troubleshoot all enquiries and issues. • handle difficult owner and guest incidents; and take ownership of our bond claims procedure to ensure fair and reasonable outcomes for all parties. • manage the existing owner relationships and facilitate new relationships and business development. • encourage & support seamless communication and cross selling of brands across all Holidays Collection offices. foster a positive team environment.

Gerringong, Nsw

I worked with a small team to manage over 100 beautiful beach houses on NSW spectacular South Coast. Provide landlords with the most reliable and professional customer experience and full management of their investment to ensure a mutually advantageous relationship. Consistently deliver positive experiences for guests to grow a strong brand following to become the preferred accommodation provided in the locations we covered.

Allambie, Nsw

Information Technology and Services

Lismore, New South Wales, Australia

Provide advice and assistance to new and existing student tenants on a fullrange of issues relating to student accommodation, such as tenancy and repairs issues,rent and arrears information, allocation procedures, inter-flat issues.Assist with the integration of the student tenants into their new community. Promote and participate in social events for residence. Have an awareness of and responsibility for the welfare of students within the campus. Perform routine inspections of all apartments to ensure standards are kept by the students.Liaise with all other departments of the University in a collaborative manner. Be an ambassador of the university’s stated values & behaviour.