Steph Shields Email & Phone Number

I am an experienced Operational Manager with proven track record of service and process improvement delivery in a complex environment. I can identify key individual skills and strengths to build strong, successful teams. I have good interpersonal skills, working well with others, motivating them to succeed. I have a sophisticated understanding of customer and employee needs and metrics, which enable me to form a balanced view in line with business requirements. Working in a dynamic environment and has given me a solid experience of managing change within both fast paced contact centre and back office functions within the financial services industry. Key strengths for me are effective communication, good problem solving, sound organisational skills and effective relationship management; from liaising with Internal Fraud and HR to working on cross divisional projects that require key stakeholder management.All of the roles that I have completed have required strong HR skills and internal policy knowledge including completing investigations and disciplinary matters, recruitment and pre employment screening.I am a highly motivated individual, who enjoys a challenge and thrives on delivering successful results.

Listed skills include Operational Risk Management, Internal Audit, Change Management, Process Improvement, and 27 others.

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  St. John Rigby