Steph Smith
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Steph Smith Email & Phone Number

Senior Technical Support Specialist at Shopify
Location: Kitchener, Ontario, Canada 4 work roles 1 school
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✓ Verified July 2026 3 data sources Profile completeness 86%

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Current company
Shopify
Role
Senior Technical Support Specialist
Location
Kitchener, Ontario, Canada
Company size
7900 employees

Who is Steph Smith? Overview

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Quick answer

Steph Smith is listed as Senior Technical Support Specialist at Shopify, a with 7900 employees, based in Kitchener, Ontario, Canada. AeroLeads shows a matched LinkedIn profile for Steph Smith.

Steph Smith previously worked as Technical Support Specialist at Shopify and Support Advisor at Shopify. Steph Smith studied at Algonquin College Of Applied Arts And Technology.

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Shopify

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Profile bio

About Steph Smith

Steph Smith is a Senior Technical Support Specialist at Shopify.

Current workplace

Steph Smith's current company

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Shopify
Shopify
Senior Technical Support Specialist
ottawa, ontario, canada
Website
shopify.com
Employees
7900
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4 roles

Steph Smith work experience

A career timeline built from the work history available for this profile.

Senior Technical Support Specialist

Current
Shopify

Waterloo, Ontario, Canada

- Work alongside Support Agents, parallel Escalated Support teams, and Developers across multiple product lines to identify, troubleshoot and resolve bugs and integrate platform enhancements- Champion in cross-team projects with multiple stakeholders- Apply intimate knowledge of query/monitoring applications (Splunk, Mode Analytics/SQL, BugSnag) and code competency (Ruby/Rails) to determine and prioritize resolution of engineering debt- Code submission for internal support tooling (RubyOnRails)- Point of contact for Engineering and Platform Support teams during active bug incidents and/or outages- Collaborate with Engineering and Technical Analysts to improve knowledge management processes for Technical Support (Guru, Zendesk, Slack, Github)- Reduce Domains integration engineering debt and maintained product health through root cause analysis and resolution of backend bugs

Dec 2020 - Present

Technical Support Specialist

Shopify

Waterloo, Ontario, Canada

- Case driven troubleshooting of both internal and external platforms/integration- Specialization in backend (logging/server side) and front end (UI/Theme) support topics- Involvement in cross-team projects involving multiple stakeholders

Dec 2019 - Dec 2020

Support Advisor

Shopify

Kelowna, British Columbia, Canada

Mar 2018 - Dec 2019
Team & coworkers

Colleagues at Shopify

Other employees you can reach at shopify.com. View company contacts for 7900 employees →

HA Hamza Alahmed Hamza Alahmed Colleague at ShopifyEtobicoke, Ontario, Canada View → AB Adam Belben Adam Belben Colleague at ShopifyKitchener, Ontario, Canada View → AB Amine Beşer Amine Beşer Colleague at ShopifyGaziantep, Türkiye, Turkey View → RL Rexhep Limani Rexhep Limani Colleague at ShopifyBujanovac, Centralna Srbija, Serbia View → FD Francis Dellosa Francis Dellosa Colleague at ShopifyVancouver, British Columbia, Canada View → RC Rachelle Christensen Rachelle Christensen Colleague at ShopifyTauranga, Bay Of Plenty, New Zealand View → VP Vidhi P. Vidhi P. Colleague at ShopifyCanada View → MH Marcus Hauge-Sollie Marcus Hauge-Sollie Colleague at ShopifyJessheim, Viken, Norway View → BS Bilal S. Bilal S. Colleague at ShopifyPakistan View → VC Viola Clark Viola Clark Colleague at ShopifyMesa, Arizona, United States View →
1 education record

Steph Smith education

FAQ

Frequently asked questions about Steph Smith

Quick answers generated from the profile data available on this page.

What company does Steph Smith work for?

Steph Smith works for Shopify.

What is Steph Smith's role at Shopify?

Steph Smith is listed as Senior Technical Support Specialist at Shopify.

Where is Steph Smith based?

Steph Smith is based in Kitchener, Ontario, Canada while working with Shopify.

What companies has Steph Smith worked for?

Steph Smith has worked for Shopify and Distributel Communications.

Who are Steph Smith's colleagues at Shopify?

Steph Smith's colleagues at Shopify include Hamza Alahmed, Adam Belben, Amine Beşer, Rexhep Limani, and Francis Dellosa.

How can I contact Steph Smith?

You can use AeroLeads to view verified contact signals for Steph Smith at Shopify, including work email, phone, and LinkedIn data when available.

What schools did Steph Smith attend?

Steph Smith studied at Algonquin College Of Applied Arts And Technology.

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