To manage a caseload on behalf of the Company’s customers.To make outbound calls to debtors to negotiate, settle cases and obtain payment on account.To make outbound calls to clients to keep them updated on case progress and obtain information necessary for successful collection and effective service.To act as mediator between customer and debtor.Tracing debtors to maintain up-to-date information on case files.To comply with all GDPR and regulatory guidance and requirements.To take payments and set up payment arrangements, ensuring they are kept up to date.