Steph Wilson Email & Phone Number

Washington, Dc, Us

Washington, District Of Columbia, United States

Working remotely, I provided support to managers, staff, and volunteers in over 50 stores nationwide, office and warehouse staff, and end customers. I worked with a variety of systems to process orders and claims, answer questions, and purchase supplies. I ensured all calls, emails, and instant messages are answered during normal business hours and emergency calls are responded to in a timely manner on evenings and weekends. I promoted sales growth by ensuring customers have a positive buying experience and are informed of Ten Thousand Villages’ Fair Trade mission. I also took a leadership role in training new hires, proposing improvements to efficiency, and participating in all-staff meetings.

Manage communications including email and social media. Generate content for monthly newsletter to supporters. Research grant prospects to present to the Board of the Directors and oversee the application process, from drafting to submission. Plan, schedule, and participate in monthly board meetings.

Supports the Development Manager and Executive Director with current and prospective individual, corporate, and foundation donors. Executes all phases of the donor cycle, from identification and cultivation to solicitation and stewardship. Conduct prospect research using individual, corporate, and foundation research tools like Foundation Directory Online and GrantStation, and manage current and prospective donors through Salesforce.

Provided guidance and support for two undergraduate teams conducting food, energy, and water needs assessments for a low-income, agricultural community in rural Virginia. Helped the undergraduate teams to 1) frame their research questions and data collection protocols, 2) collect data in the community in rural Virginia, and 3) analyze the data.

Alexandria, Virginia

Manage a team of 4-7 paid staff members and up to 30 volunteers, including hiring, training, scheduling, coaching, and appraising performance. Provide effective leadership in order to achieve budgeted sales and metric goals, and report regularly on sales, staff, and retail trends to a board of directors. Promote the non-profit, fair trade mission of the store in the community through social media outreach, events, and public engagements. Set daily goals, control inventory, and enter payroll, daily sales, and bank deposits into Quickbooks.

Charlottesville, Va

My responsibilities include:Attendance at monthly meetings and weekly check-insAssistance with fundraising research, strategies, and implementationEvent planningCommunication with sponsors, funders, board members, volunteers, and general publicWeb content development and updatesAdministrative dutiesEducation and advocacy on various aspects of eco-living

Charlottesville, Va

My responsibilities include:Greet and assist customers with a positive attitudePerform transactionsAssist in event planningUnpack and stock shipmentsUpdate web content including social mediaCreate promotional materials such as signs and bag stuffersOpen and close the store and handle relevant paperworkEducate customers about fair trade and non-profit issues

Greet and serve guests, prepare food, maintain food safety and sanitation standards, handle light paperwork.

Implement a water treatment center in a rural village in Northern Ghana. Train local women to run the center as a business. Monitor sales and progress of the center.

Certification, Project Management For Development Professionals

Project DPro Foundation certification is based on an exam that assesses mastery of the Project DPro Guide definitions, tools.

Master Of Arts - Ma, Multi/Interdisciplinary Studies

Courses include: Energy Policy, Food-Energy-Water Nexus, Fundamentals of Ecology, Geology of Energy Resources, GIS, Sustainable.

Bachelor Of Arts (B.A.), Anthropology, Foreign Affairs, African Studies

Activities and Societies: Rugby Team