Stephanie Fillmon Email & Phone Number

- Collaborate with Agile developers, engineers, and product teams to create and update content on a monthly release cycle- Mentor new and junior teammates in team processes, tools, and workflow- Review and address user and support feedback on documentation- Perform content audits to maintain current and accurate content- Review and edit customer communications for release issues- Develop a metrics reporting strategy using Google Analytics, Google Search Console, and other reporting tools- Further develop professional skills by attending conferences and taking educational courses- Collaborated with teammates to develop a plan for migrating to a docs-as-code workflow

San Antonio, Texas Area

- Develop an infrastructure architecture plan to improve content organization, bridge siloed documentation, and align with company priorities for products and services- Develop a process for building multi-page, structured documentation by using Hugo and Markdown to provide an equivalent content experience as Sphinx and ReStructured Text- Mentor teammates in creating new documentation repositories in GitHub and converting content to ReStructuredText or Markdown- Mentor teammates in the process of collaborating with subject matter experts and stakeholders to create new solutions guide content- Create and maintain technical content for Rackspace products and services- Work with Agile developers, engineers, and product teams- Back up technical editor for all documentation, including articles, blogs, and user guides- Use Google Analytics and Qualtrics customer feedback to prioritize improvements and updates to documentation

San Antonio, Texas Area

- Create and curate technical content for the How-To site (formerly Knowledge Center), the Rackspace Core Infrastructure User Guide, and API Developer Docs - Create launch content for Carina, by Rackspace- Develop GitHub contribution workflow for outside contributors to How-To content- Work with Agile developers and product teams to maintain user-targeted content- Define and improve current documentation infrastructure architecture- Back up content editor across all docs platforms: API Developer Docs, How-To, Carina- Migrated Knowledge Center content from Drupal to How-To on Nexus platform- Audited 2000+ articles during Knowledge Center to How-To migration- Migrated API Developer content from docbook to Nexus platform- Converted migrated API Developer content from WADL to RST

San Antonio, Texas

• Gathered and generated content for the annual President’s Report, a year-in-review publication that is shared with university stakeholders and community leaders. Primary contributor to the development of the publication content, including picture selection• Drafted media releases for major events and news• Prepared media packets for major events• Composed social media posts for university events for Facebook and twitter• Wrote stories for weekly “Points of Pride,” which shares noteworthy information about students, faculty/staff, and the University• Copy-edited event flyers, letters from the university president, and other university publications• Maintained and updated university Publication Standards Guide• Updated content on various university website pages• Added upcoming events to university online calendar and reorganized alumni webpage• Assisted in the creation of a new undergraduate view book• Maintained and updated university Fact Sheet and Selected Achievements• Publicized events on community calendars

• Ensured 508 Compliance for a data analysis course for highway engineers and program managers for the Federal Highway Administration (FHA), National Highway Institute (NHI)• Co-facilitated strategic planning web-conference sessions for the National Parks Service (NPS), National Capital Region (NCR) to design a framework for traffic safety planning• Edited final project reports generated for the NPS NCR web-conferences and symposium• Researched and developed topics for instructor and student training materials used in the Nuclear Regulatory Commission (NRC) course on root cause analysis techniques and incident investigation for federal state regulators• Provided technical edit, layout and style design support for the Federal Motor Carriers Safety Administration (FMCSA) Driver Compensation Survey project

Master Of Arts (M.A.), English Language And Literature, General, 4.0

Activities and Societies: Presented paper, "Derailing the Monomyth": Gender and Genre in Neil Gaiman's Neverwhere, at University of New.

Bachelor Of Arts (B.A.), English Language And Literature, General, 3.92