Stephan Brady Email and Phone Number

• Direct supervision of 100+ associates, 5 supervisors, and 4 Assistant Managers.• Coach employees to encourage exceptional performance.• Oversee the life cycle of all associates.• Confer with customers using multiple forms of communication: in person, telephone, email, and social media.• Prepare written and verbal reports on staffing, fiscal performance, and operation analysis.• Review Profit and Loss statements to ensure maximum profitability.• Monitor all equipment and negotiate with vendors to complete repairs.• Conduct pre-shift meetings to inform staff of the goals and expectations for the day.• Utilize POS system to accurately charge customers, track revenue and maintain timeliness of food delivery.• Establish, build and maintain positive relationships with vendors.• Analyze historical reports and current market trends to forecast staffing levels and inventory requirements.• Maintain appropriate level of community involvement.• Assess performance of team members, submit performance evaluations and promotions for approval.

• Interview, hire, and train associates.• Implemented an incentive program that led to a large increase in sales.• Generated extra revenue by setting up business meetings and group shows for clients.• Ordered concessions and maintenance products on a weekly basis.• Marketed our amenities to increase sales.• Collaborated with other businesses for cross promotional opportunities.• Developed schedule to maximize attendance and per-screen profitability.• Maintain facilities that are clean, safe and in good repair.• Manage and conduct in-house market research with surveys to track customer satisfaction.• Optimized staffing levels to stay below payroll budget while ensuring high levels of guest service.