Stephan C Email & Phone Number

Mississauga, Ontario, Canada

• Meet with biomedical engineers, head nurses, doctors, ergo therapist in Quebec hospitals, CLSC’s, CHSLD’s and private homecare to make recommendations within our patient handling, hygiene, and pressure injury prevention portfolio• Influence tenders before they go to market to make Arjo the supplier of choice.• Determine product and pricing, goals and the product usage of specific customers by meeting with and asking in-depth questions of relevant hospital personnel. Learn which products can best address their specific needs.• Promote all product offerings, including all medical equipment, programs and service contracts.• Sell product/ medical equipment to all potential and existing customers in designated territory to achieve overall territory revenue goals.• Make sales call on critical 'key accounts’ within the district• Forecasting, monitoring, closing and providing post-sales support of all territory business.

Ottawa, Canada Area

Nedco is a division of Rexel Canada Electrical Inc., who is a world leader in the distributions of products, services, and solutions in energy. We are one of the most comprehensive electrical and telecommunication distributors across Canada with 69 branches nationwide. We offer our customers a wide range of quality products in Lighting, Datacom, Wire & Cable, Power Management, and Electrical supplies.Reporting to General Manager• Consistently achieve and exceed district sales goals• Recruit, hire and lead a best in class team to exceed sales goals• Strategically allocate area sales effort and resources based on account priority• Make sales call on critical 'key accounts’ within the district• Conduct regular field visits with Sales Representatives for the purpose of identifying developmental areas and providing prompt feedback• Effectively coach members of the district sales team on the execution of marketing strategy, effective use of marketing tools and attend to performance management issues quickly and effectively• Hold regular sales meetings focused on sales progress, sales opportunities and growth, competitive issues and ongoing training• Communicate regularly with senior sales management on opportunities and threats• Ensure district sales team operates in full compliance of company policies and corporate governance

Ottawa, Canada Area

(The world leader in serving science, serving customers within pharmaceutical and biotech companies, hospitals and clinical diagnostic labs, cannabis, universities, research institution,government agencies, safety, as well as in environmental and process control industries)Reporting to Vice President North American Sales based out of Pittsburgh.• Manage the activities and performance of the department and other direct reports who deal within the clinical, industrial, safety, waste water, cannabis and government space.• Increased revenue from $22M in 2012 to $39M in 2018, more than quadrupled safety sales which is a big focus for the company.• Responsible for interviewing, recruiting and maintaining top talent• Collaborate with the Vice President of Sales to develop short- and long-term strategic plans, including the preparation of annual business plans and budgets.• Develop and implement monthly, quarterly and annual sales plans, budgets, policies and programs• Conduct sales forecasts and account reviews monthly, quarterly and annually and create status reports to compare against objectives.• Manage the activities and performance of the organization and other direct reports.• Develop performance based incentives for the Sales Team.• Top performing North American team in 2015 and 2016 in the division

(Canada's largest provider of wireless voice and data communications services and one of the leading providers of cable television, high-speed Internet and telephony services)• Minimized churn and increased sales by creating and launching initiatives that affected the production of 7 direct manager reports and 125 indirect reports in a call center environment in 2 different centers.• Mentored and coached employees to make sure our service levels and service level consistencies were met.• Proactively managed the relationship with the business care group, sales group along with the cable and wireless marketing• Designed, implemented and lead initiatives and programs that had a direct impact on churn, loyalty and sales.• Measured the success of initiatives and programs and strived for continuous improvements.• Composed and socialized business cases, post implementation reviews and project plans• Defined and instituted customer service policies and procedures that aligned with strategic objectives.• Developed and delivered against annual strategic plans and budgets.• Awarded outstanding achievement award in 2010 and 2011

- Manage and coach a team of 17- Implement startegies for the team to maintatin low churn and high save rate month after month.

Ottawa, Canada Area

Reporting to Sales Director• Implemented and lead bi-weekly coaching sessions with representatives; which encouraged them to set and commit to personal goals and professional development.• Responsible for customer negotiations, satisfaction and follow-up.• Cooperate with co-management team, director, and vice-president in brainstorming sessions that set out to continue to achieve and surpass our quarterly quotas.• Responsible for candidate selection, interviewing and hiring for internal sales.• Started as a pilot project with 6 reps in 2006 and increased the department to over 70 reps by 2007 generating $100M in yearly revenue

Montreal, Canada Area

My responsibilities included facilitating client inquiries, requests and instructions and identifying sales opportunities through cold calling and leveraging existing sources of sale. •Consistently achieved and exceed sales targets; with less than five percent in claw back returns.•Evaluated the potential of targets and non-performing accounts; and actively pursued customers, quarterly.•Top Performer who worked with in-store associates and supervisors as well as interacted with senior management.

Montreal, Canada Area

(BCE Inc. is Canada's largest communications company, providing a comprehensive and innovative suite of broadband communication services to residential and business customers in Canada)Responsible for prospecting new sales opportunities through customer calls and networking. Developed my consultative selling techniques and was able to develop trust based relationships and profile customer information resulting in achieving 120%-140% of my sales objectives.•Effectively and professionally resolved customer escalations in the call centre.•Proactively reached out to new and existing customers with the goal of adding net new clients or cross sell any WES and add on lines.

Montreal, Canada Area

Began my career in customer sales and was quickly recognized for my professionalism, strong interpersonal skills and work ethic. I was promoted to Store manager and took on the responsibility of developing and maintaining a team of four sales representatives. •dentified problems and trends, and provided solutions in those areas.•Responsibilities included; store inventory, scheduling, as well as teaching and demonstrating exceptional customer service through training development and leadership.