Stephan Davis Email & Phone Number

Saint Louis, MO, US

• Build, implement, and maintain benefit configuration for existing & new clients.
• Follow process for testing and verifying correct functionality of benefits and claims engine
• Complete comprehensive data analysis of large sets of data, requiring pivot tables and VLOOKUP
• Monitor department inbox to ensure requests are responded to or completed in a timely manner.
• Lead projects involving IT testing, interdepartmental cooperation, and research
• Participate in interviews to acquire new talent as well as training talent for success on the team

• Build, implement, and maintain benefit configuration for existing & new clients.
• Follow a streamlined process for building, reviewing, & testing pharmacy groups prior to going live.
• Document & store all applicable information pertaining to benefits.
• Monitor department inbox to ensure work is accounted for & completed timely.
• Lead projects involving testing to determine functionality of the system.

• Enter Prior Authorizations from the various fax queues for prescriptions and J-codes
• Answer incoming calls from providers, members & pharmacies for multiple lines of business
• Assist in resolution of issues related to pharmacy claims, benefit coverage, and prior authorizations
• Participate in outreach calls for follow ups, information campaigns, and inquiries
• Train and counsel new employees in the call center as a Certified Training Liaison (CTL)

Troy, MI, US

• Answer calls from patients, doctor’s offices, and pharmacies.
• Schedule deliveries of prescriptions for patients and resolve any shipping issues that occur
• Route calls to different specialty hubs based on various specialty medications and diagnoses
• Request refill for customers, input electronic prescriptions, and resolve 3rd party rejections.

Detroit, MI, US

• Take prescriptions by phone, fax, electronically, or hard copy.
• Type & bill prescriptions to insurance, resolve billing problems, notify physicians/patients of any issues.
• Count, fill, pour, & package various prescriptions.
• Ring up prescriptions & OTC medications at POS register
• Order product, stock medications, & audit the shelves.
• Oversee & approve medication transfers, returns, & expire products.

Deerfield, IL, US

• Take prescriptions by phone, fax, electronically, & hard copy.
• Bill prescriptions & vaccinations to insurance, resolving bill problems, notifying patients & physicians as needed.
• Make phone calls to physicians, insurance, & patients as needed.
• Sell prescriptions & OTC medications.
• Direct customers to products, solve customer service issues.
• Open & close pharmacy as well as registers.