Product Support Representative
CurrentI work within the product support department at Cast & Crew. I provide support to production finance executives, accountants, and associates. The product is PSL it is a bookkeeping accounting software with many capabilities. The software allows for payments to be tracked, reports to be generated, and for productions to be organized all within the PSL network.I interact daily with high level executives and accountants for large productions like Disney, Netflix, and Warner Bros. A professional attitude and a willingness to help have really enabled me to communicate clearly with these high level executives. Having an in depth knowledge about the software and general accounting principals allow me to provide excellent service and support. Requests for support range from locating the anomaly in a cost report, to fixing a check's alignment, to walking a client a client on how to get a bank reconciliation report from PSL to actually perform the reconciliation.This position has allowed me to learn about production accounting in the entertainment industry. I have gained a great deal of experience with the accounting software and production accounting.