Stephan Gray Email and Phone Number

-Support Network issues, Wireless Access Points, LAN, MDF/IDF.-Maintain and setup user/computer profiles in active directory.-Migrate on-prem email accounts to O365.-Configure and deploy OS images to laptops/desktops. -Low voltage cable installation and management of Cat6 and Fiber. -Troubleshoot, Repair end-user computers, mobile devices and printers.-Support WMS, SAP and Sims systems.-Liaison for vendors and technical site visitors.-Project Lead for Network refresh and cutovers.-Travel to other site locations and assist with site surveys.- Team Lead of seven Techs for support group with stellar SLA stats

-Support Network issues, Wireless Access Points, LAN, MDF/IDF.-Maintain and setup user/computer profiles in active directory.-Migrate on-prem email accounts to O365.-Configure and deploy OS images to laptops/desktops. -Low voltage cable installation and management of Cat6 and Fiber. -Troubleshoot, Repair end-user computers, mobile devices and printers.-Support WMS and SAP systems.-Liaison for vendors and technical site visitors.-Maintain and support Follow Me print technology.-Scheduled maintenance and configuration of Cognex and RF scanners. -Project lead for the IT infrastructure scalability.

-Support end users with technical related issues via helpdesk support.-Cable installation and management of Cat6 and Fiber. -Diagnose and Repair damaged All In One computers and printers.-Support WMS systems and Servus automation program.-Worked with Robotics Engineer for automation line setup.-Scheduled maintenance and configuration of cognex scanners for robotic workstations -Project lead for the IT maintenance team.-5S cable management for all workstations and network equipment.

-Support Firm end users with technical related issues via helpdesk support.-Monitor and maintain network connectivity via Cisco Meraki Dashboard. -Configure switch ports to appropriate VLAN’s when scaling workstations.-Create end-users, add groups, and place in proper OU in Active Directory.-Automate and deploy patches and updates via Kace console / GPO.-Image and configure laptops for new hires/interns.-Facilitate IT orientation for Firm new hires/interns.-Maintain print server and support papercut technology.-Email administrator O365 and third-party Mimecast add-in.-Maintenance VM servers on a bi-monthly schedule. -Effectively manage and complete projects to enhance IT efficiency.

-Maintain Microsoft Windows, MS office, Logistics Execution Software Programs.-Solve hardware issues with pcs, RF equipment, label and traditional printers, and network equipment.-Maintain operational functionality of hardware as directed by management or business partners.-Key point of contact on site for all related system questions, concerns and/or issues as they pertain to the everyday operations.-Support system and/or software updates to network equipment.-Document requirements and communicate to appropriate members of cross functional groups, customer operations and management.-Re-prioritize workload to support urgent requests from various operations.-Ensure successful completion of IT projects as requested by management.-Analyze wireless network packet data using wireshark.

-Maintain Microsoft Windows, MS office, Logistics Execution Software Programs.-Solve hardware issues with pcs, RF equipment, label and traditional printers, and network equipment.-Maintain operational functionality of hardware as directed by management or business partners.-Key point of contact on site for all related system questions, concerns and/or issues as they pertain to the everyday operations.-Support system and/or software updates to network equipment.-Document requirements and communicate to appropriate members of cross functional groups, customer operations and management.-Re-prioritize workload to support urgent requests from various operations.-Ensure successful completion of IT projects as requested by management.

Specialize in computer repair, maintenance and networking. Providing professional technical services for consumers and businesses.

•Maintain a balance between SAP and PKMS systems and assist with training associates in the inventory control policies and procedures•Identify discrepancies between records and the actual counts and maintain an accuracy level of 99%•Serve as Project Lead for modification project team

Trained in responding to end user service emails.Assisted with lease end migration and imaging using Symantec Ghost.Assist with the set up of new hires in Active Directory running windows server 2008 R2.Assist with Desktop Support of Windows 7 Enterprise.