Stephan Krause Email & Phone Number

Shanghai, China

Suzhou, Jiangsu, China

• Revenue Growth: Increased annual hotel revenue from 9.6M USD in 2022 to 12.3M USD in 2023, with a forecast of 11.5M USD for 2024, demonstrating resilience despite an economic downturn.• Guest Satisfaction: Improved guest satisfaction scores year-over-year by 1.5 points, achieving an RPS score of 95.6 YTD in 2024.• Employee Engagement: Led to a Peakon EOS score of 9.5 in 2023 & 2024, enhancing team cohesion and morale.• Brand Innovation: Executed key Accor pilot programs, including NetCarbonZero Meetings and ESG plastic reduction, aligning property operations with brand sustainability goals.• Strategic Leadership: Appointed to Pullman GM Advisory Board in 2022, contributing to brand foundation, service essentials, and a comprehensive F&B strategy for 2025-2028

Huangpu District, Shanghai, China

• Pandemic Recovery: Successfully managed and maintained operations throughout the pandemic, achieving a revenue growth of 5.6% YoY and improved guest experience by 5.86 points (RPS 90).• Revenue & Profit Management: Drove 2019 total revenue of 19.2M USD with a GOP of 4.2M USD, maintaining financial resilience and forecasting accuracy.• Operational Efficiency: Achieved a Finance Audit score of 79% and brand audit score of 87.1%, while maintaining OTA content score at 100%.

Shenyang, Liaoning, China

• Successful Pre-Opening: Led pre-opening efforts, achieving revenue 40% above budget and positive brand performance scores.• Operational Oversight: Managed a team of 205 across 317 rooms and multiple outlets,consistently meeting revenue and guest satisfaction targets.

Shenyang, Liaoning, China

Huangpu District, Shanghai, China

• Revenue Management: Exceeded budget by 5.8% and improved GOP by 10% in 2015.• Awards & Recognition: Awarded “Best Business Hotel” in 2013 and second-best Pullman globally in 2015• Concept Development - Revamp and Refurbished the All Day Dining Venue with an innovative kitchen in motion concept - interactive for guest and chefs

Huangpu District, Shanghai, China

• Innovative Concept Development: Successfully created and launched a new Jazz Bar concept, transforming unused hotel space into a vibrant destination, enhancing the overall guest experience and driving additional revenue.• Remarkable Financial Growth: Exceeded the 2011 F&B budget by 3.2% and achieved a stunning 17.2% profit increase compared to the previous year, demonstrating a keen focus on profitability and operational efficiency.• Award-Winning Performance: Recognized with the "Most Improved Profit Margin" at the Marriott AP Awards for 2011, while reducing turnover by 5.1% and achieving an exceptional F&B AEI score of 97%, thanks to strong team-building and a commitment to staff development.

Shanghai, China

• Led pre-opening F&B operations, planning, and staffing, including concept development for multiple outlets. • Strategic F&B Leadership: Played a pivotal role during the preopening phase, overseeing F&B service and kitchen operations for Guoman Shanghai and Guoman Beijing, ensuring a seamless launch and exceptional service standards.

Cairo, Egypt

• Achieved at the MENA award “Best Fine Dining Restaurant - MEA” in 2009• Revenue Growth: Exceed F&B budget in 2007 by 7.3%, GOP by 16.8% and 2008 by 15.1%, and GOP by 15.7%.• Cost Management: Reduced controllable by 1.5 percent due to better ordering process.

Salalah, Dhofar, Oman

-Coordinating the Operating equipment (OE) arrival and storage-OE inventory, distribution to outlets/banquets, etc.-Coordinate MICROS set up and training for F&B-Set up F&B outlets, according to the concept brief-Coordinate OPERA set up and training for Sales and Catering-Setting up policies and procedures for F&B-Assist HR with Staff Housing assignments, VISA, Uniforms-Assist HR with Leisure activities for the associates

St Moritz, Graubünden, Switzerland

Mba, Global Business Leadership For Hospitality And Tourism

concentration in Finance

Hospitality Management And Administration

Bachelor Of Hospitality Management, Conference & Tourism