Stephan Laidlaw Email & Phone Number

California, United States

Los Gatos, California, Us

Administering Jamf:Skill: "Jamf Administration"Description: "Proficient in administering Jamf, a leading management solution for Apple devices, including configuration, deployment, and ongoing management of macOS and iOS devices within an organization."Jira Asset Tracking and Ticket System:Skill: "Jira Administration"Description: "Extensive experience in utilizing Jira as an asset tracking and ticketing system for managing projects, issues, and workflows. Proficient in customizing Jira workflows, creating dashboards, and managing user permissions."Experience Using Cloud Applications such as Zoom, Slack, G Suite, O365:Skills:"Cloud Applications Management""Zoom""Slack""G Suite""Microsoft Office 365 (O365)"Description: "Hands-on experience in leveraging cloud-based collaboration tools including Zoom for video conferencing, Slack for team communication, and G Suite and Microsoft Office 365 for productivity and collaboration across various projects and teams."

Merrimack, Nh, Us

• Responsible for onboarding new users and offboarding outgoing users • Admin.net (Active Directory): Create new user accounts and remove/lock accounts when user leaves, Add and remove users from file shares, Manage groups within Active Directory, Reset passwords • Image PCs using IT Shop to apply company image, use IT Shop and CoSyMa Windows Management System to enroll and deploy software.• Image MacBooks using Jamf to enroll laptops, push policies, and exclude policies • Trouble shoot wide range of issues on PC including but not limited to: VPN, MS Office, Certificate management, adding printers, administration rights, and computer hardware issues.• Trouble shoot wide range of issue on Mac including but not limited to: Network connection, profile/certificate management, Keychain Access, and OS Deployment.• Order company iPhones for users, trouble shoot iPhone applications and management issues.• Provide technical service for both remote employees at multiple locations across the US as well as in person employees at the Sunnyvale office (over 400 employees) Documented trouble shooting steps and outcomes in Jira Help Desk service. • Currently maintain a greater than 4.8 out of 5 star satisfaction rate on over 500 resolved tickets over the past year. Provide white glove customer service to all users.

Supported organization with IT support, including laptop provisioning and support, Microsoft Office 365 management, and remote technology implementation and rollout• Ensured efficient new hire onboarding and productivity, imaging computers and assisting the IT onboarding process (Windows and Mac users)• Managed appropriate resource allocation, managing and tracking computer, server, switch, etc. inventory• Enabled workforce productivity, troubleshooting a wide range of technical issues for in-office and remote employees• Microsoft Office 365 Admin • Okta Single-Sign • Remote technology / Atera• Facilitated administration of productivity tools and usage• Slack• Zoom (admin and room setup)• Cloud backup (Code42)• SharePoint

Bethesda, Md, Us

• Part of opening team for new concept hotel in the greater San Jose area• Concocted new cocktails on nightly basis for bar ritual saluting new guests• Experience in high volume service from local venue sporting events and concerts• Upheld important hotel standards while creating excellent guest experiences

• Part of the opening team for the largest White Lodging property in the Americas• Bartended at the highest volume White Lodging outlet in the world• Unique understanding of how to balance hotel guest needs and local transient guest needs• Special talent for adapting to different personalities of guests and co-workers without losing attention

Bethesda, Maryland, Us

• Practice standard bartending set up, inventory management, and basic accounting principles at the end of the night.• Adhere to Starwood hotel standards while promoting increasing guest satisfaction survey scores.• Ability to multi-task under stress and unique circumstances regarding guest needs, team unity, and internal audits.• Position requires well rounded individual that must be able to satisfy complex personalities and situations.

Bethesda, Md, Us

• Provide a line of communication to guest contacts• Manage bar staff• Develop cocktails to push burn-out products• Manage beverage inventory, work with purchasing to ensure par levels of products are met• Handle basic accounting procedures• Communicate services needed for banquet events with chefs, stewards, and contacts to ensure successful events and customer satisfaction• Interpret BEOs (banquet event orders) and execute proper set-up/tear down• Supervise banquet staff while maintaining positive and safe working environment• Ensure all hotel standards are enforced • Kept eye out for future events, and manage time and staff properly to guarantee smooth transitions from one event to the next

• Accumulated new lead dates by implementing NetSuite lead generation module • Facilitated the Import of data across NetSuite and Salesforce• Provided statistical reporting, cleaning and analyzing data • Ensured knowledge handoff and management, documenting IT processes and procedures