Stephan Loehs Email & Phone Number

Nashville, Tennessee, United States

Activating sales, booking and housing tools for hoteliers and streamlining the booking process for event planners.

Logistics: Engaged with hotel, brand and company leaders to uncover needs and desire to increase their associates’ knowledge and effectiveness of their respective CRM system. Scheduled and fulfilled projects from initial contact, planning, delivery, review and report out on all levels.Data Administration: All-encompassing review of hotels’ set-up in their respective CRM system. Recommended and implemented changes to guarantee more exact results, ease of using the application for the… Show more Logistics: Engaged with hotel, brand and company leaders to uncover needs and desire to increase their associates’ knowledge and effectiveness of their respective CRM system. Scheduled and fulfilled projects from initial contact, planning, delivery, review and report out on all levels.Data Administration: All-encompassing review of hotels’ set-up in their respective CRM system. Recommended and implemented changes to guarantee more exact results, ease of using the application for the associates and have more accurate pricing returns for group or catering business. Additionally, supported properties with implementing and entering new menus into their CRM system.Training Expertise: Facilitate and lead training across all disciplines and brands on Marriott’s Sales & Catering systems for new and existing associates through virtual and live classroom training. Conduct in-market workshops for leaders and associates to increase their knowledge of the applications. Show less

Enterprise Integration: Led the Sales and Group Solutions Americas Command Center team to support the successful conversion from Starwood reservations, sales, event planning and operations platforms to Marriott’s appropriate systems. Developed content and facilitated global change crew webinars. Monitored and managed ServiceNow Support Incidents and led team to close 1965 tickets providing expertise and timely response to meet the SPG hotel needs.Hotel Implementations: Prepare… Show more Enterprise Integration: Led the Sales and Group Solutions Americas Command Center team to support the successful conversion from Starwood reservations, sales, event planning and operations platforms to Marriott’s appropriate systems. Developed content and facilitated global change crew webinars. Monitored and managed ServiceNow Support Incidents and led team to close 1965 tickets providing expertise and timely response to meet the SPG hotel needs.Hotel Implementations: Prepare properties to implement Marriott’s CRM across a 12-week process from Leader Kick-off calls through Go live support. Develop property-customized application business process standards document. Lead properties through conversion on site. Manually convert data into the application. Support leaders and associates through group and individual sessions to become more effective using the system. Training Development/Delivery: Develop business processes, communications and training materials. Design job aids and training materials for Marriott’s Sales & Catering Systems. Virtually facilitate and lead training across all disciplines on Marriott’s Sales & Catering systems for new and existing associates. Conduct in-market workshops for leaders and associates to increase their knowledge and acceptance of the applications. Content Development: Update and communicate tools and resources. Assist in the development of presentations for Sales & Catering Systems related processes for conferences, regional meetings and other venues.Support: Responsible for responding to questions and problems in an effort to serve effectively and efficiently. Research and develop reporting needs for our franchise partners pilot properties.System Testing: Partnering with product and development teams on system design and functionality for greater adoption. Show less

Sales Organization Development: Created first multi city Texas Sales Office by consolidating 3 Regional Sales Offices into one location. Interviewed and hired Sr. Sales Managers, Sales Managers and support staff to build a team of 39 associates supporting 72 hotels of all brands.Leadership: Leading a team of 17 managers and 4 support staff. Market represents 34 hotels including Marriott, Renaissance and Select Service brands. Revenue: Increased participating hotels from 72 in… Show more Sales Organization Development: Created first multi city Texas Sales Office by consolidating 3 Regional Sales Offices into one location. Interviewed and hired Sr. Sales Managers, Sales Managers and support staff to build a team of 39 associates supporting 72 hotels of all brands.Leadership: Leading a team of 17 managers and 4 support staff. Market represents 34 hotels including Marriott, Renaissance and Select Service brands. Revenue: Increased participating hotels from 72 in 2007 to 87 in 2008. Projected revenue growth from $54 million in 2007 to $90 million in 2008.Standards: Developed processes and SOPs for funnel reviews, follow up standards and proposals to increase effectiveness and customer retention. Ensured Data Accuracy for accounts, opportunities and property response at 99.9% for the DFW market. Processes: Conducted weekly funnel reviews and ongoing business evaluation. Attended weekly strategy meetings with Stakeholders. Show less

Numbers: Team contributed $11.6 million in total sales (132% to goal) for 2005. We reduced cost of sales by 0.5% for 2005. We achieved 92% Leadership Index and 93% Work Commitment Index on 2005 AOS and had a 90% shop score average for the year.Sales Team: Managed team of 6 managers and 3 support staff. Responsible for 14 Marriott Hotels including 1 Resort and Select Service Hotels.Achievements: All Managers of the team achieved at least one level of Golden Circle (including 1… Show more Numbers: Team contributed $11.6 million in total sales (132% to goal) for 2005. We reduced cost of sales by 0.5% for 2005. We achieved 92% Leadership Index and 93% Work Commitment Index on 2005 AOS and had a 90% shop score average for the year.Sales Team: Managed team of 6 managers and 3 support staff. Responsible for 14 Marriott Hotels including 1 Resort and Select Service Hotels.Achievements: All Managers of the team achieved at least one level of Golden Circle (including 1 Pinnacle Award and 1 Chairman’s Circle) Show less

Greater New Orleans Sales Office, New Orleans, La

Productivity: produced $4.8 million (122% to goal) in 2003 and $7.9 million (129% to goal) in 2004 in Group Sales.Leadership: Trained the support staff as well as mentored and trained of sales managers on processes, standards and sales strategy.Customers: Negotiated contracts and addendums for groups 10-125 rooms on peak for 13 hotels including citywide events. Planned and executed customer appreciation days

New Orleans Marriott

Managed the full-service restaurant at the New Orleans Marriott for up to 1,400 guests per day. Led a team of 35 servers and hosts/hostesses which included associate training and menu implementation.