• Managing and maintaining Tier-1 provider Voice network.• PortaOne & Broadsoft softswitch platforms• Core and Access Session Border Controller (SBC) infrastructure.Throughout several major geographically distinct Point-of-Presence(PoP) across South Africa, including Nigeria and Kenya PoP outside ofSouth Africa.• Core Voice switches, routers, and firewalls.• Both physical hardware, as well as configuration.• Both physical and virtualized server infrastructure, on… Show more • Managing and maintaining Tier-1 provider Voice network.• PortaOne & Broadsoft softswitch platforms• Core and Access Session Border Controller (SBC) infrastructure.Throughout several major geographically distinct Point-of-Presence(PoP) across South Africa, including Nigeria and Kenya PoP outside ofSouth Africa.• Core Voice switches, routers, and firewalls.• Both physical hardware, as well as configuration.• Both physical and virtualized server infrastructure, on which any Voiceplatforms or services reside.• Structured cabling and cabinet management, for all Voice infrastructurePoPs.• Research & development of new products, including product evolution andlife-cycle management of current products & services.• Including integration of systems used to provide over-the-top (OTT) andvalue-added service. Leveraging off core Voice infrastructure.• Development of automation tools and processes. Integrating into task-flowsystems for streamlined and efficient deployment of new services.• Platform vendor and Voice interconnect relationship management.• Serving as Level-4 escalation point, for both Operation (Support) andProject-related problems.• Providing training and skills development to junior engineers. Show less

• Assist with designing solutions and on-boarding new and existing clientsto Dimension Data network services. Leveraging both client's MPLS andInternet(Public) based connection mediums.• Managing client installation, catering to any Voice requirement. Draftingdependency, the scope of work, and implementation documents.• Ensuring that correct documentation is provided and processes are followed.• Assuring that project timelines are met. No, unnecessary delays are… Show more • Assist with designing solutions and on-boarding new and existing clientsto Dimension Data network services. Leveraging both client's MPLS andInternet(Public) based connection mediums.• Managing client installation, catering to any Voice requirement. Draftingdependency, the scope of work, and implementation documents.• Ensuring that correct documentation is provided and processes are followed.• Assuring that project timelines are met. No, unnecessary delays are incurred,as a result of missing information.• Collaborating with R&D, product, and infrastructure teams, for on-board &testing of new products or services. Show less

Assist with designing solutions and on-boarding new and existing clients to ISVoice services, over either MPLS or Internet-based connection mediums.• Managing client installation, making sure that all underline requirementsare met for Voice Implementations and raising any concerns or additionalrequirements to proposed solutions.• Ensuring that correct documentation is provided and processes are followed.Making sure that the project timelines are met, with no delays as a… Show more Assist with designing solutions and on-boarding new and existing clients to ISVoice services, over either MPLS or Internet-based connection mediums.• Managing client installation, making sure that all underline requirementsare met for Voice Implementations and raising any concerns or additionalrequirements to proposed solutions.• Ensuring that correct documentation is provided and processes are followed.Making sure that the project timelines are met, with no delays as a result ofmissing information.• Collaborating with R&D, product, and infrastructure teams regardingon-board & testing new products and solutions, along with integration testingof new offerings into the existing client environment. Advising on any possiblecompatibility problems taking into account the client's current network andsolutions architecture.• Considering the client's entire infrastructure and solution, not only Voice.Considering client's Voice, Unified Communication, Connectivity, and Cloudrequirements - not only for the current environment but also consideringthe client's future technological development. Providing the best possiblefundamental structures; enabling more responsive, agile, and flexibletechnological platforms. Show less

• Attending high priority & escalated support calls, with the necessaryurgency, as they come through from L2 engineers.• Providing resolutions to complex problems within the client's environment,investigating recurring problems to ensure definitive long-term solutions areprovided and executed. This could range from minor configuration changes,all the way to architectural changes or redesign of client solutions.• Identifying product, platform, or infrastructural faults:-… Show more • Attending high priority & escalated support calls, with the necessaryurgency, as they come through from L2 engineers.• Providing resolutions to complex problems within the client's environment,investigating recurring problems to ensure definitive long-term solutions areprovided and executed. This could range from minor configuration changes,all the way to architectural changes or redesign of client solutions.• Identifying product, platform, or infrastructural faults:- collecting relevantinformation related to the faults identified and escalating this information tothe relevant infrastructure or platform engineering teams - further workingwith the relevant teams to address and resolve these faults.• Collaborating with R&D, product, and infrastructure teams in on-board &testing of new products and solutions, along with integration testing ofnew offerings within the client's existing environment. Advise on any possiblecompatibility problems, taking into consideration the client's current networkand solutions.• Collaborating between account managers, service delivery managers, andproject managers. Onboard new clients to the IS network or migrate existingclients, from legacy products & solutions, to equivalent and improved• Implementing client Voice infrastructure:- ensuring appropriate standardsare implemented throughout network, system, and platform elements, whichrelate to or could impact Voice services.• Providing realistic timelines for Voice implementations. Consulting withall stakeholders, meeting operational expectations for Voice implemented:ensuring that all relevant processes are followed, documentation completed,soaking periods observed and handovers done - within projected time-frames.• Mentoring, assisting, and providing training to junior engineers. Show less

Network Engineer - National Wide ISP both Wireless and Fixed line - Troubleshooting & MaintainingVoIP Engineer - Designe, Installation, and Configuration of PortaSwitch platform - PortaOne Administrator - Troubleshooting - Systems integration

3CX PBX - Installation - Configuration - Maintanace PortaOne - Administrator - SIP Trunking - Troubleshooting

Technical Support, Technical Training, Customer Relations, System Support, Customer Support, Remote Support, Technician.