Stephan Moersheim Email & Phone Number

Valenzuela, Ncr, Ph

Dach

Germany

Metro Manila

Manila, National Capital Region, Philippines

Nifite – Reimagining ‘Workforce Transport Automation’The Niftie platform facilitates the creation of private transportation networks, unique to each organisation we work with.Niftie’s algorithmic clustering and routing technology intuitively builds efficient corporate transportation solutions ensuring safe, responsive, and convenient employee commutes to and from work.Niftie’s workforce transport automation platform empowers organizations to…🚌 Track and analyse your workforce travel🚌 Engage and retain Employees🚌 Increase Workforce Productivity🚌 Keep your workforce safe

Manila, Bali, Jakarta

Grab is Southeast Asia's largest mobile tech company. We solve critical transportation challenges and make transport freedom a reality for over 620 million people in Southeast Asia. We believe everyone should be able to go anywhere - and trust that they can book a safe ride.As Operations Manager for Grab Wheels, I helped launch Grabs last-mile shared mobility solution in Manila, Bali and Jakarta.

Philippines

Founded in 2014, ofo has connected over 12 million bikes with 200 million global users in more than 220 cities across 22 countries. The platform generates 32 million transactions per day and has provided more than 4 billion rides in total. As operations manager I was responsible for introducing the concept of bike sharing to the Philippines and overseeing the preparations for launching the concept in Manila.- Identified pilot cities & locations, contacted and met with the necessary agencies, government officials and private businesses to introduce the concept of bike sharing- Sourced for, trained and managed vendors for logistics and manpower- Created standard operating procedures, performance tracking and monitored key metrics of the ofo ground team- Prepared for day to day operations, which would have included deployment, maintenance and active re balancing of all bicycles in the city- Assisted with expansion and project management

Makati

Founded in 2014, Beerhero is a nationwide distributor of premium German beer. As co-founder I helped build the company from ground up, managing operations and business development activities.- Handled day to day operations, inventory, deliveries and finance- Identified and contacted new potential clients- Ran marketing initiatives and events with clients- Created and implemented SOPs & KPIs for the company- Tracked key metrics and company performance

Ncr - National Capital Region, Philippines

As Technical Training Team Lead, I took charge of the company's pioneer training team tasked with multilingual customer technical training in various web-based B2B Source-to-Pay platforms, end-to-end Onboarding for new hires, up-training, and cross-skilling.- Managed the delivery of training programs, both internally for new hires and externally for new customers- Design and expansion of training and development programs based on the needs of the organization.- Evaluated and assessed training programs and trainees.- Coordinated the transition of tasks and cross training from the US to Manila after the acquisition of Hubwoo by Perfect Commerce

Ncr - National Capital Region, Philippines

Lead the companies Multilingual Customercare team, which catered to clients located in Europe and the Asia Pacific region, across various web-based B2B Source-to-pay platforms.- Monitored & reported on standards & performance targets- Developed and implemented KPIs, SOPs and process improvements- Conducted weekly team meetings- Involved in the recruitment of new staff- Mentored and trained junior and new staff- Coaching and performance evaluations

As shift lead I assisted in managing the companies multilingual Customercare team.- Updated and maintained the teams performance data- Supported with coaching and feed-backing sessions- Assisted with managing the teams performance and quality of work- Managed the team in the team leaders absence

Hubwoo is a publicly traded company founded in 1999 that specializes as a cloud-based spend management and business process automation solutions provider. As Customer Care Analyst I was the first point of contact for any clients that need assistance using the platform.- Supported customers with technical and other concerns via Tickets, Email and over the phone- Analyzed, reproduced and reported on technical issues and potential bugs within the Hubwoo Tools & Systems.- Translated technical documents and announcements to our various clients.

Bachelor Of Science (Bs), Psychology, Graduated With Honorable Mention

Bachelor Of Science (Bs), Business Administration, Major In Human Resources, Graduated With Honorable Mention