Lead and manage the unit's product support functions by directing customer and product support resources through the dealer network organization. Drive for sustainable results in the unit's product support function as well as delivering on customer and dealer satisfaction goals. Develops strategic plans, and oversees development of technical and product support capability of field staff and the dealer network to resolve technical and parts issues. Support and manage warranty and other reimbursement policies at branch level. Provides guidance to field staff to manage their dealer and customer relationships.

Manage and drive the expansion, capabilities and capacity of the JD dealer network across Sub-Saharan Africa. Reviewing channel performance and alignment with the JD channel strategy. Identify and evaluate gaps and roll-out solutions at the dealer level.

Multiple project coordination and tracking. Business performance analysis, interpretation and tracking. Coordinate system for internal process review assessment. Market research and business strategy guidence. Chair for Employment Equity and Skills Development committee. B-BBEE strategy and roll-out.

Managing dealer network to ensure marketing goals and objectives are met. Be the key contact for dealer partners and promote products and services offered by the Company. Management of Company assets.