Stephan Ralph Email & Phone Number

Heywood, Gb

Manchester Piccadilly

Oldham, Greater Manchester, United Kingdom

Main areas of responsibility:1) Driver recruitment, retention and performance managementRecruitment planning to ensure that suitable candidates are sourced in a timely manner to meet the demands of the business.Conduct thorough driver induction programme for new drivers. Appraise, support and identify training needs of driving staff.Manage conduct and performance of staff who fail to achieve required standards of performance.Communicate performance trends with Senior Management Team and Directors.2) Quality AssuranceComplaints resolutionConduct vehicle safety auditsMonitor and maintain the effective performance of the vehicle telematics systemReview driver performance in relation to vehicle preparation and cleanliness3) Health & SafetyLiaise with insurance for any incidents and vehicle repairs.Support ISO9001 accreditation and ensure effective implementation of processes and standards.Fire Warden responsibilities.On site First Aider.Conduct timely safety audits and record findings.4) Human ResourcesConduct driver appraisals, performance reviews and disciplinary matters.

Oldham, United Kingdom

As Operations Manager I have full responsibility for the Service Delivery aspects of the depot, providing leadership to the depot team of Managers, Supervisors and Drivers. • To ensure cost efficient delivery of a safe, punctual service• Reliable and cost effective delivery of service across all operating depots• Drive engagement with drivers, management team, and customers• To manage Service delivery team across all assigned depots in accordance with FirstGroup policies, standard operating procedures and all relevant legislation• To deliver agreed plans and budgets, including established level of service and service quality. • To ensure staff planning at the depot meets the operating requirements of the business• Ensure an effective working relationship with recognised trade union representatives and officials• To manage and plan collision reduction and staff/passenger injury reduction• To ensure the effective management of Injury Prevention at the assigned depots• To manage and deliver agreed key performance indicators• To ensure positive working relationships are maintained between operations, commercial and engineering functions• Liaise with external bodies to improve performance of lost miles and punctuality. • To ensure all cash handling procedures are followed • Act as the ‘Transport Manager’ for the company as defined by the Traffic Commissioner

Queens Road, Manchester

As a Team Performance Manager, I was responsible for the performance, conduct and welfare of in excess of 350 employees. This included multi site responsibility to cover the long term sickness/absence of a colleague at an alternative depot in Manchester for approximately 6 months.• Managed assigned key performance indicated in performance measures.• Liaised with engineering, commercial and all internal external stakeholders.• Appraised and improved staff skills by identify any training needs.• Conducted disciplinary, grievance & absence management reviews in accordance with Company policy.• Manage staffing levels accordingly, arranging and conducting timely recruitment of candidates.• Ensure all drivers are inducted effectively.• Provide assistance to customers and drivers where required.• Ensured that staff welfare issues are dealt with effectively.

Bury

• Provide training for new starters such as depot and vehicle familiarisation, route learning etc. Introduce them to the management team and provide advice about the support mechanisms in place as they go about their day-to-day jobs as newly qualified Bus Drivers. • Arrange refresher courses for long service personnel to ensure they are informed about any changes in legislation or company policies.• Liaise with the both internal and external management teams, customers and colleagues to identify and communicate safer/more effective working practice.• Sign-post development opportunities such as Lifelong Learning and vocational qualifications, such as Customer Service Modern Apprenticeship to improve any skills deficiencies identified within the workforce.• Provide business cover for the Team Performance Manager when away from the depot, dealing with disciplinary matters in accordance with company disciplinary procedure. Update individual driver details in relation to performance management on shared database

Certificate Of Professional Competence In Transport Management (Passenger Transport), Pass

Ba (Hons) Degree, Education And Inclusion, First Class

The course content covered a variety of aspects that assisted in my development as an inclusive Manager with First Bus. The areas of study.

9 X A* To C Grades

Maths, English, Science, Business Studies, Technology, Foreign Languages, Physical Education