Stephan V. Email & Phone Number

Dubai, Ae

United Arab Emirates

Allison Transmission is the world’s largest manufacturer of fully automatic transmissions for medium- and heavy-duty commercial vehicles and is a leader in hybrid-propulsion systems for city buses.• Self-starter with a demonstrated strong work ethic• Ability to communicate at all levels• Responsible for the development and maintenance of strong relationships with the dealer base• Responsible for leading, guiding and developing all existing and newly signed dealers• Training and consulting of all dealership management personnel, to ensure a thorough understanding of the company`s programs, policies, procedures and objectives• Create and develop strategies to increase retail repairs/overhauls and associated parts sales• Create and develop regional forecast reporting for monthly/annual parts sales• Monitor and report dealer performance vs agreed targets• Create action plans for timely improvement or replacement for underperforming dealers, as identified by regional management• Create country-wise weekly activity reports• Introducing, deploying and developing after-sales performance metrics

Dubai

Audi Volkswagen Middle East FZE is a wholly-owned subsidiary of AUDI AG, Germany, and therefore, part of Volkswagen Group. Audi Volkswagen Middle East FZE is structured into the divisions Volkswagen, Audi and Group Services. The company serves as the regional head office and first point of contact for all Volkswagen and Audi dealers across 12 countries of the Middle East region. It is responsible for steering the sales, marketing, dealer network development and after sales service activities across the region.• Monitor and drive Dealer performance in relation to Customer Delight, Service Quality KPIs, Dealer Standards and Genuine Parts & Accessory purchase performance.• Implement service strategy, programs and processes as directed by Audi AG.• Develop, agree and implement annual business plans and targets with Dealers.• Follow up on business plans to provide support and direction.• Ensure agreed activities and measures are documented and executed.• Regular monitoring of respective Market’s service performance.• Identify dealer staffs’ needs/requirements Technical & Non-technical Training.• Ensure Dealers are equipped with recommended equipment.• Manage customer complaints escalated by Customer Care.• Maintain communication links with Audi AG & dealer network.• Management of business projects.• Monitor Technical Support requirements within own markets. Direct focus/activities of Technical Support.

Dubai

AGM- Aftersales Technical Service - Al-Futtaim Motors, Dubai (August 2011 – June 2015)Al-Futtaim Motors is the automotive distributor for Toyota, Lexus and Hino in the UAE. The combined market share for the 3 bands make up over 40% of the market and represent 150,000 units per annum.• Provide operational leadership for Aftersales, Warranty, Technical Support, Repair Support, Maintenance plans and Accessory development.• Fix-It-Right methodology, Field Quality, Early Detection and Implementation of Campaigns. Development of market specific policies for diagnostics.• Coordinate TMC engineering/warranty data collection, quality/product investigations of emerging issues.• Implementation of Electronic vehicle health checks, menu pricing and mobility solutions.• Reduction in principal KPI`s for both warranty and technical support departments relating to claims and field technical matters.• Decentralizing warranty process and involvement as business specialist for SAP DBM. Initiated quality process for accessories and audit for new vendors.• Financial targets met for both maintenance and warranty departments with burn rates below budgeted and lowest in GCC region. Management of Toyota and Lexus extendedwarranty.• The position reports to the General Manager after Sales and Manages 5 direct and 31 indirect reports.

Johannesburg Area, South Africa

• Provide operational leadership for OEM and Extended Warranty.• Financial Dimension - $5 USD million per annum. • Development and enhancement of warranty system (web based) Warranty data collection, quality / product investigations and Service Campaigns Reported to the National after Sales Manager and Managed 4 direct reports. Key Achievements: • Development of Alfa Romeo and Fiat used car extended warranty Development and maintenance of Fiat and Alfa Romeo maintenance plan and service plan Initiated regular auditing at dealer level Implementation and sustainment of policies and procedures.• Ongoing Warranty training to dealers

Betim Area, Brazil

 Reported to the After Sales Director and Managed 4 direct reports.  As expatriate to the principal it was my responsibility to spend time with various departments and gain knowledge of the Fiat production system and its After Sales.  Development of on car diagnostic software for use with diagnostic tool. Development and sourcing of special service tools for dealer network.  Analysis of incidence reduction and actions of inconvenience, negotiations with suppliers and output to Fiat. Construction and maintenance of competition vehicles - Journalist vehicles preparation (launching and support to the events of launching)  General knowledge of manufacturing (presses, body shop, paint shop and assembly) General knowledge of the area and duties of engineering and development.  Knowledge of the manufacturer’s quality system and the main duties. Defining the grille of training course content and analysis of feed-back from participants.

Johannesburg Area, South Africa

 Full Regional Aftersales Manager function Aftersales related market research and recommended improvement measures with the aim of continuously enhancing customer satisfaction and profit with after sales service.  Monitored dealer service and parts network.  Oversee standards assessments of all dealers and Panel Shops in conjunction with FCA. Implementation of the FCA approved body shop program. Updating of service and parts standards annually. Lead for Aftersales Business development of Service sales and marketing, handled key supplier relationships.  National Parts and Service marketing campaigns/promotions for all dealers in conjunction with National Parts Manager.  Implementing strategies to improve CSI nationally  Implementation of incentive schemes for all dealers (Aftersales)  Implementation of Clear Strategy Mystery Shopping Strategy meetings with National Aftersales Manager and MD on monthly basis  Sourcing and ordering of Tools and SST`s  Consultant for network development with workshop design and layout  Ongoing Tecnico Academia training for Technicians

Johannesburg Area, South Africa

 Effectively managed training seminars for clients and sales consultants nationwide  Assisting in the Safeline advertising campaign  Successfully designed a new brake pad compound together with the Technical Director reducing brake related claims from 5.6% to 0.02%  Successfully sourced and negotiated with international suppliers to reduce expenditure by 23%  Effectively implemented and maintaining a maintenance schedule for all vehicles in the fleet  By introducing new part numbers to the Safeline range, turnover increased by 30%  Assisting the company in receiving the ISO16949 listing, a first for South-African brake pad manufacturers

Johannesburg Area, South Africa

 Achieved performance award for best sales in company from August 1999 to December 2001  Meticulous technical assessments of all problems and a source of information to clients and colleagues when faced with technical problems  Meticulous administrative skills – Best admin for 2001  Successfully marketed and distributed a range of top international brake components  0ngoing client relationship building

Johannesburg Area, South Africa

 Managing of workshop and loading of technicians Implementation of “Express service”  Diagnostic technician and acting as technical advisor to all customers  Assessment of all warranty claims  Participant in National skills competition

Automotive Engineering Technology/Technician

National Certificate, Automotive Engineering

Education record

Activities and Societies: Rugby, Cricket, Athletics teams.