Stephan V. Email & Phone Number

Dubai, AE

United Arab Emirates

• Allison Transmission is the world’s largest manufacturer of fully automatic transmissions for medium- and heavy-duty commercial vehicles and is a leader in hybrid-propulsion systems for city buses.
• Self-starter with a demonstrated strong work ethic
• Ability to communicate at all levels
• Responsible for the development and maintenance of strong relationships with the dealer base
• Responsible for leading, guiding and developing all existing and newly signed dealers
• Training and consulting of all dealership management personnel, to ensure a thorough understanding of the company`s programs, policies, procedures and objectives

Dubai

• Audi Volkswagen Middle East FZE is a wholly-owned subsidiary of AUDI AG, Germany, and therefore, part of Volkswagen Group. Audi Volkswagen Middle East FZE is structured into the divisions Volkswagen, Audi and Group.
• Monitor and drive Dealer performance in relation to Customer Delight, Service Quality KPIs, Dealer Standards and Genuine Parts & Accessory purchase performance.
• Implement service strategy, programs and processes as directed by Audi AG.
• Develop, agree and implement annual business plans and targets with Dealers.
• Follow up on business plans to provide support and direction.
• Ensure agreed activities and measures are documented and executed.

Dubai

• AGM- Aftersales Technical Service - Al-Futtaim Motors, Dubai (August 2011 – June 2015)Al-Futtaim Motors is the automotive distributor for Toyota, Lexus and Hino in the UAE. The combined market share for the 3 bands.
• Provide operational leadership for Aftersales, Warranty, Technical Support, Repair Support, Maintenance plans and Accessory development.
• Fix-It-Right methodology, Field Quality, Early Detection and Implementation of Campaigns. Development of market specific policies for diagnostics.
• Coordinate TMC engineering/warranty data collection, quality/product investigations of emerging issues.
• Implementation of Electronic vehicle health checks, menu pricing and mobility solutions.
• Reduction in principal KPI`s for both warranty and technical support departments relating to claims and field technical matters.

Johannesburg Area, South Africa

• Provide operational leadership for OEM and Extended Warranty.
• Financial Dimension - $5 USD million per annum.
• Development and enhancement of warranty system (web based) Warranty data collection, quality / product investigations and Service Campaigns Reported to the National after Sales Manager and Managed 4 direct reports. Key.
• Development of Alfa Romeo and Fiat used car extended warranty Development and maintenance of Fiat and Alfa Romeo maintenance plan and service plan Initiated regular auditing at dealer level Implementation and.
• Ongoing Warranty training to dealers

Betim Area, Brazil

 Reported to the After Sales Director and Managed 4 direct reports.  As expatriate to the principal it was my responsibility to spend time with various departments and gain knowledge of the Fiat production system and its After Sales.  Development of on car diagnostic software for use with diagnostic tool. Development and sourcing of special service.

Johannesburg Area, South Africa

 Full Regional Aftersales Manager function Aftersales related market research and recommended improvement measures with the aim of continuously enhancing customer satisfaction and profit with after sales service.  Monitored dealer service and parts network.  Oversee standards assessments of all dealers and Panel Shops in conjunction with FCA..

Johannesburg Area, South Africa

 Effectively managed training seminars for clients and sales consultants nationwide  Assisting in the Safeline advertising campaign  Successfully designed a new brake pad compound together with the Technical Director reducing brake related claims from 5.6% to 0.02%  Successfully sourced and negotiated with international suppliers to reduce expenditure.

Johannesburg Area, South Africa

 Achieved performance award for best sales in company from August 1999 to December 2001  Meticulous technical assessments of all problems and a source of information to clients and colleagues when faced with technical problems  Meticulous administrative skills – Best admin for 2001  Successfully marketed and distributed a range of top international.

Johannesburg Area, South Africa

 Managing of workshop and loading of technicians Implementation of “Express service”  Diagnostic technician and acting as technical advisor to all customers  Assessment of all warranty claims  Participant in National skills competition

Automotive Engineering Technology/Technician

National Certificate, Automotive Engineering

Education record

Activities and Societies: Rugby, Cricket, Athletics teams.