In this my current role, I lead key clients which included Acxiom, Salesforce, and Merkle and prepare monthly vendor assessment scorecards. I also recruit new client to manage risk analysis, information security assessment, finance or procurement approval, cloud architecture evaluation, and vulnerability assessment. I effectively design and submit Vendor Exit Strategy reports to senior management. My key role is to maintain data privacy and data classifications for several vendors and ensure compliance with recent laws including CCPA and GDPR. Using my analytical skills, I evaluate possible material changes for existing contractual obligations and approved all contracts involving third parties and Citi.Key Contributions:• Led small team with one offshore contractor and provide effective leadership for ongoing performance excellence.• Sustained technical integration between vendors to support firewall implementations and incident and change management procedures.• Built out JIRA and Confluence pages to manage team workflow which has resulted in 100% increase in customer and peer engagement across the organization.• Analyzed and mitigated data risks by liaising with the Business Information Security Officer and Technical Information Security Officer and ensure adherence to the legal or compliance regulations.• Played a key role in the successful integration of data management platforms, API's, and first and third party data.• Achieved no audit findings for two consecutive years.Received Partnership Award for Outstanding Project Leadership with Vendor 1st Q 2017.2nd Vendor Leadership Award for Managing Infrastructure services programs, 1st Q 2018.

With CITIGROUP, I supported Citi Cards Digital Acquisitions and ECM program by directing key projects. Using my interpersonal skills, I built and fostered robust liaisons with vendor to deliver project on time and with set budget. I offered technology solutions to meet customer centric digital marketing requirements across business. I also participated in COB and DR workshop to learn about Citi / Acxiom operational excellence. My key role was to lead incident and change management by automating the formation of Quality Assurance Program. I also recommended improvements to senior management for build out of operational excellence team. I effectively conducted digital testing encompassing API, Blue Kai Data, and numerous Cookies on significant browsers as per testing guidelines.Key Contributions:• Led offline and online data synchronization, which resulted in 100% increase in customer pre-login recognition.• Accomplished Palo Alto Firewall Migration project from inception to completion successfully with Vendor Acxiom.• Achieved desired business goals by administering business, technical, and project management resources.• Optimized process in marketing API calls, which resulted in 15% performance improvement.• Upgraded major technical infrastructure for NDM migration and Citrix IP address changes.• Negotiated project costs with vendor and achieved 16% cost reduction as well as enhanced infrastructure project engagement from the business by 50%.

As a Business Systems Analyst, I effectively created best designs for various projects, conducted systems impact analysis, and carried out initial E0 estimations for projects using Oracle Primavera software. Using my interpersonal skills, I served as a liaison between the business partners and application development groups to drive design deliverables. I also gathered project requirements by using Agile waterfall methodology and developed cost effective solutions.Key Contributions:• Contributed a significant role in the organization of JAD sessions by liaising with business partners across various Lines of Business.• Supported numerous platforms across customer contact center application suite, which included customer service, IVR/VRU, credit acquisitions, and risk/fraud early identifications.

Directs 35 resources on Quality Assurance team. Resource planning, new hire interviews, training of new hires, risk analysis, and overall team accountability.Resource/Capacity Planning, Documenting Testing Critical Path, Project Mitigation, Project Leadership and Steering Committee, Resource Interviewing, Recruiting and Training, Negotiation of Project Deliverables, Proactive Risk Management to Project Scope, 80/20, Pareto, Fishbone and other Risk Mitigation and Post Implementation Analysis. • Responsible for resource and project demand vs. capacity analysis to Release Planning organizations.• Strong Liaison between PMO, Application Development and Senior Management.• Member of Software Engineering Process Improvement team for testing metrics for Cards LOB.• Known for breaking down barriers between groups and forming consensus and resolution to critical issues.• Led process improvement in testing organization resulting in 100% capacity gain with no additional costs.• Reduced defects missed in testing to 4% from average of ~10% in prior releases.  This analysis performed as part of improving overall testing effectiveness for the testing organization.  This analysis has become the blueprint for the entire testing organization.• Reduced tester errors in scripting by 25% resulting in testing efficiency gains.• Unique ability to see big picture and also grasp important details.• Status Reporting and Process Improvement Presentations to Senior Management.• Performance Improvement Planning and execution for underperforming resources.• Conducted SWOT analysis for testing organization formulating blueprint for other testing groups.

Lead Configuration Business Analyst/Developer - Capstone Decision System/Fair Isaac Client Server System•Specialized design, unit test, and code in 3G in areas of credit and risk policy. Led development of new scorecards and score models that impact over 100,000 applications on a daily basis. Considered as subject matter expert in all areas of credit policies. Also work with credit bureau to enhance technology used to interface with application processing systems.•Lead the development and implementation of full System Development Lifecycle (SDLC) . Direct the work of 3-5 other developers, depending upon the size and scope of a particular project. • Troubleshoot testing and production issues using a variety of technical tools including: UNIX, SQL, MS Access, Embarcadero SQL, Rational Clear Quest and other internal technical tools.