Stephan Daniels Email & Phone Number

Durham, Nc, Us

North Carolina, United States

Develop and implement operational strategies, policies, and procedures to optimize efficiency and productivity. Oversee the management of all operational functions, including supply chain, logistics, production, and facilities management. Lead and manage a team of department heads and operational staff, providing guidance, mentorship, and performance evaluations. Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement corrective actions. Collaborate with senior management to develop and execute the company's business plan and operational initiatives. Ensure compliance with regulatory requirements and industry standards. Manage budgets, forecasts, and financial performance related to operations. Foster a culture of continuous improvement and innovation within the operations team. Establish and maintain relationships with key stakeholders, vendors, and partners.

Morrisville, Nc

Investigate and resolve provider/patient issues with regards to their prescription assistance programs.Maintain data integrity and produce reports as needed to assist management with making businessdecisions. Assist with coaching and training care coordinators with regards to additional escalation firstcall resolution, policies and procedures regarding escalations, and other topics as needed. Coordinate and collaborate with pharmaceutical client sales representatives to address provider/client concerns.

Morrisville, Nc

Cary, Nc

Tucson, Arizona

Respond to inbound customer service inquiries regarding cable communications services, primarily with regards to Internet technical support but also including sales for additional services such as video, telephone, and home security. Assist, mentor, and develop new representatives with questions and problems during calls. Assist representatives in making a smooth transition from training to production. Handle escalated call situations to resolve issues. Facilitate communication and problem resolution between management and team members.

Tucson, Arizona

Interface with members and healthcare providers for Arizona Medicaid via inbound or outbound calls for the purposes of resolving any problems or questions regarding benefits, eligibility, etc., as well as any questions or problems regarding claim processing or payment status. I also assisted with creating job aids and processes for the Customer Service team (examples included), and assisted other agents with difficult call questions and situations.

Tucson, Arizona

Project: Blue Cross Blue Shield of MinnesotaInterface with members and healthcare providers via inbound or outbound calls for the purposes of resolving any problems or questions handled as a Customer Service Representative I, as well as any questions or problems regarding claim processing or payment status. Assist and mentor Customer Service Representative I with problems or questions.

Tucson, Arizona

Customer Service Representative on a project for Verizon Wireless. Duties included multitasking with computer programs, answering and de-escalating call situations, basic sales, troubleshooting, and otherwise resolving inbound customer requests.

Tucson, Arizona

Update and maintain website, answer emails/chat requests, backup site, backup databases, maintain backups, restore from backups, other web admin tasks. As assistant, perform general reception duties (initiating customer contact, answering phones, etc.), initiate and complete sales and deliveries, use graphic design software (Adobe Photoshop and GIMP) to create sale advertisements and other items, collaborate with manufacturers and trucking services to ensure maintenance of inventory, review and upkeep showroom inventory, assist with deliveries as needed.

Associate'S Degree, Business Analytics

Certificate, Business Administration And Management, General, 4.0

High School Diploma, General Education