Operations Manager
CurrentDaniels Restaurants Corporation 1986-present· Directed the daily operational efforts of 15 team members for a company unit with annual sales revenues of approximately $2 million.· Collaborated on corporate marketing and advertising campaigns that increased revenues 18% over previous fiscal year.· Synthesized and coordinated monthly financial statements, then making pragmatic recommendations based upon the demonstrated metrics and budget requirements.· Established a client capture database that serves as a two-way vehicle for communication and feedback.· Disseminated data from company direct response-marketing database, along with analysis providing critical insight into operational objectives.· Launched a phone sales marketing program that resulted in a 23% per customer increase in individual sales.· Introduced and monitored a Just In Time inventory system that cut product shelf life and increased cash flow; while keeping costs well within budget.· Implemented and managed more accurate time accounting measures, as well as a job scheduling system that significantly reduced labor costs.
