Stephane B.

Stephane B. Email and Phone Number

Customer Success Manager @ GitHub
san francisco, california, united states
Stephane B.'s Location
Lille, Hauts-de-France, France, France
About Stephane B.

More than 15 years of experience in a SaaS environment, strategic customer success, adoption and account management expertise with large Enterprise customers and partners in EMEA.Proven ability to build strong working relationships with colleagues, customers and partners/resellers, becoming a trusted advisor for large-scale implementations, support process set up/changes and support escalation management.I am a hard-working, motivated and goal-oriented customer success manager. Thanks to my many years of experience, I know how to achieve a successful result-oriented approach for every objective. I could best describe myself as a problem solver focused on delivering quality solutions.

Stephane B.'s Current Company Details
GitHub

Github

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Customer Success Manager
san francisco, california, united states
Website:
github.com
Employees:
2579
Stephane B. Work Experience Details
  • Github
    Senior Customer Success Manager
    Github Dec 2022 - Present
    Develop strategies to expand engagement and enable adoption.- Build relationships with the key stakeholders & decision makers.- Build initiatives with customers to expand product awareness and identify new opportunities for growth.- Distill best practices across client base and deliver insights and advice based on those practices.- Support the expansion and renewal opportunities.- Conduct regular customer “health check” meetings.
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  • Pluralsight
    Customer Success Manager
    Pluralsight Oct 2021 - Jul 2022
    Lille, Hauts-De-France, France
    Ensured customer and Pluralsight’s mutual success for a portfolio of accounts.Investigating customer needs and proactively aligning to them throughout the customer lifecycle. Built success account plans for each account in partnership with the sales team. Constantly expanded the sphere of influence across assigned accounts to improve the positioning of the product to better align with customer’s objectives.
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  • Webex
    Customer Success Manager
    Webex Dec 2007 - Feb 2020
    Amsterdam Area, Netherlands
    -Deploying, managing, sustaining and optimizing usage for key accounts-Delivering training, planning and preparing presentations for onsite visits- Forecasting contract revenue loss per quarter.-Establishing and maintaining working relationships with both partiesin order to assist with the move of direct customers to Partners’ contracts-Responsible for contributing to the improvement of the services on both technical aspect (enter feature ticket for new features requested by customers) and online marketing (part of the adoption project group which deals with creating templates of e-mail designed to target inactive users and boost their usage).
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  • Captaris International
    Channel Sales Support Representative
    Captaris International Nov 2006 - Nov 2007
    - Provide support to European Channel Partners and regional managers to enable them to achieve operational and sales objectives- Coordinate prompt support contract renewals through Partners- Assist with order validation, tracking and dealing with general order related enquiries
  • Bentley Systems
    Account Specialist
    Bentley Systems Sep 2004 - Sep 2006
    - Provided support to the market of Spain, Portugal and France- Handled incoming calls from partners, prospects and customers and provide pricing and configuration assistance- Processed customer contracts

Stephane B. Education Details

Frequently Asked Questions about Stephane B.

What company does Stephane B. work for?

Stephane B. works for Github

What is Stephane B.'s role at the current company?

Stephane B.'s current role is Customer Success Manager.

What schools did Stephane B. attend?

Stephane B. attended Université Paris Nord- Paris 13.

Who are Stephane B.'s colleagues?

Stephane B.'s colleagues are ✨angela W., Maybelle Cici, Karl Krukow, Nhật Thắng Trần Nguyễn, Emma P., Abigail King, Steven Bennett.

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