• Driving Change management activities, process improvement, change adoption procedure and CAB activities:• Introducing and consolidating successfully in 3 months many pharmacy banners and business unit IT team to our new McKesson global procedure, change and CAB activities.• Supporting different McKesson Canada team over the change preparation and adoption and reducing resistance against new procedures.• Driving new procedures and follow up to improve ticket resolution performance to respect McKesson operation support SLA;• Reducing and maintaining successfully MT Canada Operations support ticket queue from 125 tickets to about 20 in only 7 months with a drastic and tight management of SLA respect;• Supporting teamwork and special issues requesting investigation, discussion and multi team effort;• Driving and supporting the replacement of the enhancement ticketing tool from SharePoint to JIRA and ticketing tool from Remedy to ServiceNow.• Becoming the matter subject expert contact at McKesson Canada regarding SSL certificate and domain registration;• Setting up a consolidated and accurate inventory of more than 689 entries never been updated before, and which has resulted in cost savings per year by cancelling unnecessary domains;

• Managing and executing IT project for system, hardware & software replacement, upgrade & operational enhancement;• Managing project plan, schedule & appropriate documentation & communication• Managing resources assignation, tasks, timesheet & project scope in a highly dynamic and decision changing context;• Leading technical RFP activities and session with vendor and internal IT resources;• Leading important project in a difficult resource unavailability & restricted budget situation;• Coordinating multi-project requiring interdependent tasks & critical phase;• Developing appropriate documentation related to project management.

• Managing & implementing IT solution deployment in Production environment; • Managing & supporting IT Production framework, changes, crisis & incident;• Managing Backup/Recovery of Hyperv, Files and DB using Tivoli TSM backup system, EMC networker, Avamar & eVault Backup system;• Monitoring and supporting a wide variety of application & Production System on Unix AIX, Linux Rehat & Windows;• Supporting our main Pharmaclik, TIBCO & RelayHealth platform and application; • Deploying & administring TIBCO services • Participating in many project phases of move to production project with a wide varity of application requiring new knowledge each time;• Supporting scheduling application such as Autosys and helpSYSTEM Robot;• Managing monitoring application such as NetIQ and Zabbix.

•Supporting specialized softwares (LIS & HIS) in laboratory, hospital and health care centers accross Canada & US;• Conducting technical investigation & managing customer support escalation; • Analyzing, evaluating & resolving data processing issues on Oracle & SQL database as well as on operating systems, hardware, connectivity & development issues; • Providing a strong analytical & problem solving skill on a large variety of software, Unix Solaris 10, Linux and MS Windows operating system; • Preparing detailed flow charts, diagrams, cases description, knowledge base, FAQ and software procedures, feasibility and associated cost analysis;•Supporting European TechniData inc. applications & UK Civica application (PARIS) for social, home and child care.

•Providing, recommending & integrating IT solutions for SMB and residential;•Managing small projects, solutions provider, and external consultant as well as administrative tasks, quotation, purchasing and applicable billing; •Integrating solutions to existing network & performing IT usual tasks on a wide variety of operating system, software interface, wireless devices and hardware; •Resolving connectivity problems, user access, data & operating system recovery after virus, malware or hardware crash issues; •Training clients on deployed software and solutions when required.

•Conducting the integration in a biopharmaceutical environment of Watson™ LIMS software (Laboratory Information Management System) on Oracle™ in only 10 months;•Managing and conducting the IQ, OQ, PQ software validation of Analyst™ (HPLC-MS data acquisition ) and MT Alliance® (freezer, and room control and monitoring system);•Managing phases and miles stone of software integration projects and developing all documentation, quality tests and training manuals in regulation with the FDA standards;•Installing, configuring and supporting laboratory instrument software such as Autosampler, EZChrom from Agilent, Empower™ 2;•Providing software administration, and technical 24 ⁄ 7 support for implemented software;•Implementing security policies and developing scripts, report management templates and training sessions.

• Increasing the laboratory productivity by conducting the integration of Watson™ LIMS software (Laboratory Information Management System); • Developing validation documentations, tests and training manuals of Augeo5™ (management software) & Analyst™ (data acquisition) based on the FDA standards; • Building local expertise on electronic signature (21 CFR part 11 regulation) and pharmaceutical software validation (DQ, IQ, OQ, PQ).