. System Administrator to maintain the entire internal HSE order system . Responsible to correct, report and manage information provided to customers . Analyze and spot opportunities for improvement within current process to allocate customers' requests in a manner way . Daily follow up with customer and track of required devices and delivery . Maintain good relationship with warehouse to offer a faster and better customer experience . Sharing expertise with colleagues for projects and tools training . Collaborate with cross-functional teams, including logistics, direct imports, global sourcing, and transportation to provide accurate product distribution . Ensuring all scheduled call outs are completed correctly and adhering to strict guidelines . Managing customer accounts, following up with customers for administrative purposes, and providing troubleshooting assistance for orders, account statuses, and other problems

Responsible for queue, skill and profile management adjusting staffing in line with volume.Interprets and communicate data impacting the current Service level including shift in arrivals, schedules, productivity that could impact Service level and seller experience.Deliver root cause analysis to identify misses in SLA’s through deep dives of dataProvide inputs on new metrics and toolsDrives the implementation of new metrics and tool’s along with supporting the change management process involving staff and workforce initiatives.Escalate all major issues and notify workforce managers— whether they’re in operations or the affected businesses— ensuring the right people know of the incident at the right time.Communicates effectively both verbal and written form on all interactions within and outside of the Workforce Management team. Especially when engaging stakeholders on specific Adherence issues.Produce and own daily, weekly and monthly reporting on performance goals

Educating users on how to maintain security and safety while using Airbnb responsiblyReviewing queued results in multiple high volume queues that prevent potential risksWorking with Trust & Safety lead to develop and enhance internal policies and toolsInvestigating complex situations and potential fraudInvestigating scammers, scrapers and fraud cases and recognizing fraudulent/suspicious trendsMaintaining high levels of confidentiality while performing investigationsComprehensively documenting investigations

Customer service in person and by phoneSelling products/services & taking customer orders.Handling complaints or assisting the customer to a manager meetingHandling with different payment methodsProviding advice on purchasing products or services

Follow-up and update of economic and financial performance indicators;Assistance activities on the financial analyses and monthly meetings.Sales updates, costs and expenses databases;Creation and updating of budget on control systems files;Assistance on monthly Financial Economic Data load time on Official Finance Portal and Zambon’sFinance Dashboard;Control and Report of Investment Mtems (IM) on SAP SystemDuties organization in Financial Planning files

Responsible for meetings reports and accounting documentation for analysis and release of credits forimprovement applications in the Sao Paulo site.Technical survey of improvement points in developed projectsContact with suppliers about project progress.General support: PCP (Production Controller), Industrial Management and Supply ChainProjects Controlling by SAP ERP.Responsible for reporting projects progress on weekly meetingsDaily contact with manufacturing processes and their respective processesBureaucratic projects support under the approval of the company’s headquartersTeam organization and management for small duties involved on a daily basis

Development of Sewer Systemprojects based on data collectedAdjustments and revisions in projects.Work was developed by the AutoCAD program using support in the Office Software.

Analysis and developing projects for data distribution via cableVisit to clients site to study the project to be developedCreating the ASBUILT (final project) folder for the clientBureaucratic support to suppliers

Performing analytical studiesElaboration of data and prices referring to the project requestedWorking along with the project sector to complete projectsCompany own software for budget evaluation