Stephane Gennai Email & Phone Number

France

Paris, Île-De-France, France

Recipient of the Top Performer Ascend AwardRecipient of the $5M+ CLUB Award

Paris, Île-De-France, France

Paris, Île-De-France, France

Paris, Île-De-France, France

The Unica Discover Experience Analytics platform empowers companies with unprecedented levels of insights into how their end-users behave across all digital touchpoints. By capturing, analyzing, and understanding the quality of the experiences they deliver to their customers, organizations may proactively and rapidly detect and correct struggles that may hinder or prevent transactions altogether, offering frictionless journeys across channels, and delighting their customers with exceptional… Show more The Unica Discover Experience Analytics platform empowers companies with unprecedented levels of insights into how their end-users behave across all digital touchpoints. By capturing, analyzing, and understanding the quality of the experiences they deliver to their customers, organizations may proactively and rapidly detect and correct struggles that may hinder or prevent transactions altogether, offering frictionless journeys across channels, and delighting their customers with exceptional experiences. Show less

Chiang Mai, Thailand

Achieved consistent excellence, receiving 6 company awards throughout my time in this role.Pre-Sales Solutions Engineer:• Developing customised value propositions and impactful use cases for diverse customer teams (Marketing, Digital, Fraud, Operations & IT, Compliance, Design & UX, Customer Service), driving successful outcomes across their unique needs.• Driving significant business value through the delivery of end-to-end PoCs and Business Impact Analyses for large, global… Show more Achieved consistent excellence, receiving 6 company awards throughout my time in this role.Pre-Sales Solutions Engineer:• Developing customised value propositions and impactful use cases for diverse customer teams (Marketing, Digital, Fraud, Operations & IT, Compliance, Design & UX, Customer Service), driving successful outcomes across their unique needs.• Driving significant business value through the delivery of end-to-end PoCs and Business Impact Analyses for large, global accounts, translating technical solutions into tangible business benefits.• Demonstrating solution expertise while actively driving Pre-Sales activities (PoCs, demos, RFPs/RFIs) leveraging deep product knowledge to address customer challenges and develop tailored solutions.• Showcasing customer focus by moving beyond technical discussions to understand customer objectives, challenges, and requirements, ensuring solutions directly address their needs and goals.. Promoting sales collaboration to close deals, expand existing accounts, and drive customer retention.Post-Sales activities:• Guarantying customer success by delivering customised solutions for optimal client satisfaction, becoming a trusted advisor for critical escalations and high-priority projects involving large, global accounts at-risk.• Training and coaching customers and partners on best practices and use cases, maximising product adoption and value realisation.• Collaborating with the Product team to translate customer and partner feedback into product roadmap enhancements.• Fostering long-lasting, successful business partnerships and dedicated account retention through strong relationship building.• Established a robust network of strategic relationships across the Asia-Pacific region based on trust and clear communication.• Consistently delivered the highest level of customer satisfaction through dedication and exceptional service.• Demonstrated in-depth knowledge of IBM Watson Customer Experience Analytics. Show less

Barcelona Area, Spain

Achieved consistent excellence, receiving 8 company awards and 1 global Oscar throughout my time at Oracle.• End-to-end deployments of BI solutions, from requirements analysis, to architecture and infrastructure design, implementation, configuration, customization and fine-tuning to meet customers' business objectives and internal SLAs. Increased adoption and consumption of the platform through guidance, training of users and partners, value-based discussions with senior customer… Show more Achieved consistent excellence, receiving 8 company awards and 1 global Oscar throughout my time at Oracle.• End-to-end deployments of BI solutions, from requirements analysis, to architecture and infrastructure design, implementation, configuration, customization and fine-tuning to meet customers' business objectives and internal SLAs. Increased adoption and consumption of the platform through guidance, training of users and partners, value-based discussions with senior customer executives, and proactive delivery of appropriate recommendations to maximize investments• In-depth knowledge of Oracle Enterprise Performance Management business intelligence platform• Specialized in the handling of complex issues and escalations for key accounts• Performance tuning and solution customization• Responsible for running technical and management interviews• Mentored new employees• Delivered trainings to Oracle engineers across the EMEA region• Consistently delivered superior customer service• Oracle Enterprise Performance Management products expertise:. Brio Portal 6.6.x. Hyperion Performance Suite 8.3.2.x - 8.5.x. Hyperion System 9.0.0.x - 9.3.1.x. Oracle EPM 11.x (11.1.x, 11.1.1.x, 11.1.2.x). OBIEE• Specialized in infrastructure-related issues involving a broad set of technologies:. Database: Oracle, SQL Server, DB2, Sybase. Web Servers: Apache, IIS, OHS. Application Servers: Weblogic (administration, FMW security for OBIEE and BI Publisher), WebSphere, OAS, Tomcat. Operating Systems: Linux Red Hat, Solaris, HP-UX, AIX, Windows 2003, Windows XP. LDAP: MSAD, OpenLDAP, ORACLE Internet Directory. Networking: HTTP, TCP/IP, DNS. High Availability: clustering (vertical, horizontal, applications, file servers), load balancing, disaster recovery. Troubleshooting tools: Wireshark, Microsoft SysInternals, Fiddler, HTTPWatch, TCPView, Process Explorer, Process Monitor, netstat Show less

Manchester, United Kingdom

• Recipient of the ORACLE Global Middleware Service OSCAR - "Above and Beyond"• Additional skills and responsibilities:. Responsible for running technical and management interviews. Coaching and mentoring of new starters (UK, Egypt). Delivered training and demo sessions to engineers across the EMEA region. Took ownership of complex issues at critical customer sites. Worked pro-actively with no or minimal help. Dedicated to customer success. Translation of… Show more • Recipient of the ORACLE Global Middleware Service OSCAR - "Above and Beyond"• Additional skills and responsibilities:. Responsible for running technical and management interviews. Coaching and mentoring of new starters (UK, Egypt). Delivered training and demo sessions to engineers across the EMEA region. Took ownership of complex issues at critical customer sites. Worked pro-actively with no or minimal help. Dedicated to customer success. Translation of business strategies, objectives, needs, and challenges into custom solutions and architectures. Ability to adapt communication to various parts of customer's organizations: IT, Finance, End-users, Database Administrators, System Administrators, Partners, Management/Executives. Ongoing internal communication across departments: Support, Services, OCS, Quality and Assurance, Development/Engineering, Product Assurance Department, Sales, Customer Success Managers, Product Management, Offering Management. Particular interest in secured, distributed, and clustered multi-platforms environments with high-availability capabilities. Performance tuning and solution customization. Production of documentation (e.g. EPM System 11.1.2.x Distributed Installation Document, Coexistence of multiple EPM instances on a single Unix server, HowTo's) Show less

Manchester, United Kingdom

Msc In Computing, Business And Information Systems With Honors 2.1, Computing, Business And Information Systems, Honors 2.1

Msc In Computer Science, Specialization In Xml Languages, Computer Engineering, Advanced Programming, And Algorithm

Bsc In Computer Science, Specialization In Xml Languages, Computer Engineering, Advanced Programming, And Algorithm