- Responsible for management of workflows and new processes- Supervised student employees and assisted with hiring and training new employees- Organized and managed large projects involving outside vendors, contractors and other areas of IT- Created and updated documentation of SOP's- Coordinated of almost all equipment moves

- Utilized Active Directory for node creation and updates to group membership- Utilized DNS for static IP address creation- Gained proficiency with printers; including print server administration, creation of relevant group policies, and deploying printers with various forms of User Authorization Codes- Coordinated small moves of less than 5 individual setups with outside teams to ensure minimal downtime to end users- Responsible for software project oversight of deployments less than 20 machines- Main IT point of contact for Student Health Center; icl. COW setups, troubleshooting various EHR issues, secure kiosks in exam rooms, secure printer and signature pad configuration and handheld scanners for pharmacy use

First level Desktop Support: - Installed and Configured Enterprise Windows 7 and Windows 10 images on faculty, staff and student workstations- Handled first level troubleshooting of computers, peripherals and software- Contacted vendors for hardware and software support, including replacing and repairing hardware - Updated audit records for computers and peripherals