- Recruited, pre-screened and performed on-boarding and systems training of all new hires- Informed staff of job responsibilities, performance expectations, client service standards, and corporate policies and guidelines- Verified staff credentials, such as educational and certification requirements- Assess employee performance and suggest ways to improve work- Coordinated facility schedules to maximize usage and efficiency- Develop and implemented marketing strategies using P2P, Facebook, Instagram and MailChimp- Managed Accounts Payable and Accounts Receivable- Maintained client databases in AestheticsPro - Inventoried products and ordered new supplies.- Performed system implantation of all new software, as well as all new telecommunication devices- Monitored operations to ensure compliance with applicable health, safety, or hygiene standards- Checked spa equipment to ensure proper functioning- Directed facility maintenance and repair- Performed accounting duties, such as recording daily cash flow, preparing bank deposits and generating financial statements- Acted as a liason between owners and staff, as well as, brand and marketing representatives- Responded to customer inquiries or complaints- Participated in continuing education classes to maintain current knowledge of industry- Performed Front Desk duties, as needed (Greeted patients, answered muli-line telephone system, escorted patients to treatment rooms, appointment scheduling)

- Assisted with the development of systems, software or processes, as per specifications- Played an integral role in the 3 person Continuous Improvement team to successfully implement SAP B1.- Validated the functionality of the end product according to the requirement specifications set forth by the Business Analysts and Organization's Leadership- Provided one-on-one and team level training in SAP B1 processes before, during and after implementation- Prepared technical user manuals, system configuration documents and other technical reports for SAP B1 implementation- Monitored systems and procedural performance, discover variances and propose necessary actions- Responsible for being on call around the clock to troubleshoot any issues that arose before, during and after SAP B1 implementation- Analyzed existing systems and processes and highlighted areas of improvement- Performed gap analysis and recommend solutions that directly relate to business goals- Enhanced opportunities by identifying new software/service to be developed- Facilitated change and configuration management within SAP B1

- Successfully managed a fulfillment team of 12 during SAP B1 implementation until a suitable replacement was hired.- Provided one-on-one and team level training for new B-C Fulfillment Supervisor in all fulfillment related business processes and ERP systems.

Providing expert customer service and administrative support to candidates pursuing one of IIA’s global certifications. This role worked directly with candidates, internal employees, and management to respond to candidate incidents, manage Certifications Candidate Management System (CCMS) service queues, researches and conducts preliminary reviews of certification applications, manages candidates in WorkFlowand Avectra NetFORUM, updates candidates on review process as needed, account recovery queues and other administrative duties as required.