Plan, develop, and execute the strategy for assigned business and clinical products, focusing on delivering the Triple Aim value of customer experience, lower cost of care, and better outcomes. Serve as the internal and external expert for the product offering(s), and lead all phases of the product development cycle from idea through business case, design, development, pilot, launch, and evaluation/measurement. Work includes developing products across the continuum of acute, post-acute, and… Show more Plan, develop, and execute the strategy for assigned business and clinical products, focusing on delivering the Triple Aim value of customer experience, lower cost of care, and better outcomes. Serve as the internal and external expert for the product offering(s), and lead all phases of the product development cycle from idea through business case, design, development, pilot, launch, and evaluation/measurement. Work includes developing products across the continuum of acute, post-acute, and outpatient care.Member of the Providence Innovation Fellowship program's 2016 cohort, receiving specialized training in human-centered design, business modeling, and change facilitation.Providence Health & Services is the nation’s third-largest health system, operating in seven states and employing over 100,000 employees. Founded over 160 years ago in the Pacific Northwest, Providence’s mission is to provide compassionate care to all, especially the poor and vulnerable. Show less

Member of strategic team focusing on the vision and business planning for a new type health insurance company, with products consumers can get excited about. Built and managed operations at the Plan’s inception, including claims processing, customer service, client service, and department financial metrics. Focused on efficient and scalable operations coupled with the legendary customer service.

Created new answers to old healthcare questions. Examined how best to deliver care in a technology-driven world. Developed and launched new clinical services and software solutions. Responsible for identifying need, business and financial planning, clinical and operations development, launch, and training. Important achievements:• Integrated pharmacy services with clinics to provide one-stop care.• Created framework for on-demand specialist services, providing affordable, same-day… Show more Created new answers to old healthcare questions. Examined how best to deliver care in a technology-driven world. Developed and launched new clinical services and software solutions. Responsible for identifying need, business and financial planning, clinical and operations development, launch, and training. Important achievements:• Integrated pharmacy services with clinics to provide one-stop care.• Created framework for on-demand specialist services, providing affordable, same-day access to the area’s top physicians.• Redefined the financial relationship with customers, allowing transaction-free visits and eliminating surprise bills. Show less

Grew and scaled operations, from two clinics to 12 (and beyond). Member of senior management team responsible for shaping strategy and growth plan. Managed P/L for service operations and central business units. Developed and maintained department and company projections and budgets monthly and quarterly, including operational metrics. Identified key levers to boost company performance at GP, EBITDA, and Net Income levels. Created central customer service team and patient-service… Show more Grew and scaled operations, from two clinics to 12 (and beyond). Member of senior management team responsible for shaping strategy and growth plan. Managed P/L for service operations and central business units. Developed and maintained department and company projections and budgets monthly and quarterly, including operational metrics. Identified key levers to boost company performance at GP, EBITDA, and Net Income levels. Created central customer service team and patient-service philosophy. Functioned as project manager for continuous improvement initiatives. Show less