Multi-discipline Manager of 5 Business lines totaling 177 staff. Collaborated with teams across departments to lead inclusive and diverse hiring training DCYF Leadership Academy Support & development Team DCYF Inclusion Racial Equity Change Team Created guidelines surrounding a diverse and inclusive hiring process for DCYF IT department Focus on development of current staff and bringing strong staff into the agency Created, implemented, and assessed needed changes and strategies for more effective streamlined results. Utilized effective communications skills in making appropriate changes to role structures and processes, while evaluating options for change and encouraging buy-in from team members.  Responsible for evaluating complex computing systems for production readiness and supportability.  Demonstrated effective communications skills in establishing collaborative work relationships with management, peers, clients, and the public as required to meet mission critical objectives.

Multi-discipline manager of 2 departments totaling 52 FTE. Lead an IT DCYF staff development book club Collaborated with teams across departments to Lead inclusive and diverse hiring training DCYF Leadership Academy Support & development Team DCYF Inclusion Racial Equity Change Team Facilitation of conversation surrounding Racial Equity Framework, such as unconscious biases and cultural humility. Created guidelines surrounding a diverse and inclusive hiring process for DCYF IT department Focus on development of current staff and bringing strong staff into the agency Created, implemented, and assessed needed changes and strategies for more effective streamlined results. Utilized effective communications skills in making appropriate changes to role structures and processes, while evaluating options for change and encouraging buy-in from team members.  Responsible for evaluating complex computing systems for production readiness and supportability.  Demonstrated effective communications skills in establishing collaborative work relationships with management, peers, clients, and the public as required to meet mission critical objectives.

Multi-discipline manager of 1 department managing 4 FTE. Provided support to electronic applications, add users, disable users, assign user rights, create and implement Network groups and other security and related tasks. Provided server maintenance such as; server stability, track system events, prevent virus infections, user access rights updated, update critical/security patches and monitor disk space. Utilized a wide range of Backup software and maintain successful data retention and restore files and virtual servers as needed.  Maintain inventory of related hardware including printers, software and software licenses. Created in-house training for Help Desk Technicians, providing them with the skill and knowledge to handle routine incidents. Provided leadership support of on-call 24/7 off hours/weekend operations.  Strong reputation for exceptional interpersonal communication, customer service and problem solving with users, clients, peers and senior management  Strong knowledge and experience in providing all aspects of information technology including networking, servers, printers, telephone, desktop, laptop, software, and images.