Stephanie Braz

Stephanie Braz Email and Phone Number

Bilingual Operations Lead ll | CX | CS | Lean Six Sigma Yellow Belt @ Teleperformance
paris, île-de-france, france
Stephanie Braz's Location
São Paulo, Brazil, Brazil
About Stephanie Braz

Experience in leading and coordinating customer service operations through digital channels: voice, chat, e-mail, social media (Facebook, Instagram and X) and legal (RA, Cons.gov, PROCON).- Excellent verbal and written communication skills.- Experience in customer service metrics: TMA, NPS and CSAT;- Control of operational metrics: ABS, Adherence and Turnover;- Ability to analyze data and identify trends for decision-making andprocess improvements;- Sense of urgency, analytical skills and ease with indicators;- Proactive in identifying opportunities and insights;- Development and implementation of strategies to improve customersatisfaction and operational e ciency;- Focus on keeping up to date with trends and best practices incustomer service and process automation.

Stephanie Braz's Current Company Details
Teleperformance

Teleperformance

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Bilingual Operations Lead ll | CX | CS | Lean Six Sigma Yellow Belt
paris, île-de-france, france
Website:
teleperformance.com
Employees:
99624
Stephanie Braz Work Experience Details
  • Teleperformance
    Bilingual Operations Supervisor Ll
    Teleperformance Jul 2024 - Present
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  • Teleperformance
    Bilingual Operations Supervisor
    Teleperformance Apr 2023 - Jul 2024
    São Paulo, Brasil
    As an operations supervisor in the travel industry, I have experience in leadership, people management, and problem solving. My ability to lead offline teams and maintain motivation and productivity is key to ensuring that objectives are met. In addition, I have expertise in priority handling, which enables me to make quick and effective decisions.Always looking for creative solutions, I seek to find effective solutions to complex problems.
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  • Teleperformance
    Expert In Bilingual Interaction | Customer Service
    Teleperformance Sep 2021 - Apr 2023
    São Paulo, Brasil
    As a customer service professional in the travel industry, I had extensive experience in providing quick and effective solutions to complex problems, always ensuring priority handling and a focus on customer satisfaction. My ability to provide personalized and attentive customer service was key to establishing a connection with the customer and ensuring that their needs were met with excellence. My goal was to always exceed customer expectations and ensure that their experience was one to remember.
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  • Freelance
    English Instructor
    Freelance Jan 2021 - Jan 2023
  • Atento Brasil
    Customer Service Attendant
    Atento Brasil Apr 2021 - Sep 2021
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Stephanie Braz Education Details

Frequently Asked Questions about Stephanie Braz

What company does Stephanie Braz work for?

Stephanie Braz works for Teleperformance

What is Stephanie Braz's role at the current company?

Stephanie Braz's current role is Bilingual Operations Lead ll | CX | CS | Lean Six Sigma Yellow Belt.

What schools did Stephanie Braz attend?

Stephanie Braz attended Universidade Anhembi Morumbi.

Who are Stephanie Braz's colleagues?

Stephanie Braz's colleagues are Gurpreet Singh, Bilal Khan, Julian Alexander Rincon Rios, Mario Gamez Centeno, Roquila T Brown, Sagarika Chakraborty, Roxaiveir Smith.

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